Tag Archive for: flooding

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From Flooded to Fully Operational: A Rapid Retail Restoration Success Story

Overview

When a flooding incident affected a busy retail store on the Isle of Wight, ServiceMaster Restore was called upon to provide an immediate emergency response. Floodwater had impacted part of the premises, creating health and safety concerns and restricting access to a key area of the store.

With customer experience, staff wellbeing, and business continuity all at stake, our team was mobilised quickly to deliver professional flood cleanup, water extraction, and sanitisation services. The goal was simple: restore the affected area safely and efficiently so normal operations could resume as soon as possible.

Key Objectives

The project focused on achieving several critical outcomes:

  • Respond rapidly to minimise disruption.
  • Remove floodwater from the affected area.
  • Clean and sanitise all impacted surfaces.
  • Ensure the environment was safe for customers and employees.
  • Help the retailer restore access to the affected section of the store.
  • Support business continuity and minimise downtime.

Our Approach

Upon receiving the call, our specialist restoration team responded immediately and attended site without delay.

Following an assessment of the affected area, we implemented a tailored flood restoration plan that included:

  • Emergency water extraction to remove floodwater quickly and effectively.
  • Professional cleaning of all affected flooring and surfaces.
  • Comprehensive sanitisation to ensure cleanliness and safety.
  • Final inspections to confirm the area was ready for reoccupation and use.

By combining rapid response with expert restoration knowledge, we were able to restore the affected area efficiently while maintaining the highest standards of health and safety.

Impact and Results

Our swift action enabled the customer to regain use of the affected section of the store in a short timeframe.

The key outcomes included:

  • Safe re-opening of the affected area.
  • Reduced disruption to trading activities.
  • A clean and sanitised environment for staff and customers.
  • Improved confidence that all flood-related contamination risks had been properly addressed.
  • Minimal operational downtime during the restoration process.

The retailer was able to continue welcoming customers with the reassurance that the affected area had been professionally restored and made safe for use.

Client Feedback

At ServiceMaster Restore, we understand that experiencing water damage or flood in a customer facing premises can compromise customer and employee safety as well as cost the business and brand both commercially and in their local reputation. Our trained restoration technicians combine specialist expertise with speed, customer-focused approach to help make the recovery process as straightforward as possible.

The customer highlighted the professionalism, efficiency and helpfulness of the team throughout the project, reinforcing our commitment to delivering expert restoration services alongside exceptional customer care.

We were extremely impressed with the speed of response and professionalism shown throughout the project. The team acted quickly, communicated clearly, and ensured the affected area was cleaned and sanitised to a high standard, allowing us to reopen the space with confidence.”

Flooding incidents can have a significant impact on retail environments, affecting safety, customer experience, and operational performance. Through a rapid emergency response and expert flood restoration services, ServiceMaster Restore helped this retail business recover quickly and safely.

Whether dealing with flood damage, water ingress, burst pipes, or emergency cleanup situations, our experienced teams provide fast, effective restoration solutions that minimise disruption and help businesses return to normal operations as quickly as possible.

Looking for a local Flood or Water Damage Restoration Service You Can Rely On?

If your home or business has been affected by fire, smoke or soot damage, ServiceMaster Restore can provide rapid-response fire damage restoration, smoke cleaning and specialist property restoration services to help you recover quickly and safely.

If you’re local to the Newbury and Reading area, contact your local ServiceMaster Restore team to arrange a professional assessment and tailored restoration plan on 02392 838 383 or enquire online at: https://servicemasterrestore.co.uk/havant-petersfield/ and our dedicated experts will get back to you as soon as possible.

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Fire Damage Restoration Completed in Just One Week with Minimal Disruption

Overview

Following a fire at a domestic property, the customer began searching online for a specialist fire damage restoration company to help return her home to a safe and usable condition.

After contacting a provider who required access to external power and water supplies to complete the restoration work, the customer continued her search and discovered ServiceMaster Restore. Influenced by our outstanding customer reviews and reputation for delivering high-quality restoration services, she contacted our team to discuss her requirements.

Key Objectives

The customer’s priority was to have the fire damage cleaned and restored as quickly as possible, while minimising disruption to her daily life.

With redecoration works already planned, it was important that the property was professionally cleaned and prepared within a convenient timeframe, allowing the next stage of restoration to begin without delay.

Project Objectives

  • Remove fire and smoke contamination from affected areas
  • Complete the clean-up quickly and efficiently
  • Minimise disruption to the household
  • Prepare the property for redecoration
  • Deliver a professional and stress-free customer experience

Our Approach

After assessing the property, we provided options for both contents disposal and specialist fire damage cleaning. The customer opted to arrange contents disposal independently, so a tailored quotation was prepared for the fire and smoke restoration work only.

Once the quotation was approved by the insurer, we immediately offered our earliest available restoration date.

Although the customer would be away from the property for part of the scheduled day, our technicians were able to continue the work without requiring access to the home. Thanks to our self-sufficient restoration vehicles, which carry their own water supply and utilise powerful truck-mounted equipment, we were able to complete the work independently without relying on the property’s utilities.

This flexibility enabled us to schedule and complete the project within a week of approval.

Results and Timelines

From initial enquiry to project completion, the restoration was delivered quickly, professionally and with minimal inconvenience to the customer. Our restoration services were completed within a week.

Key Outcomes

  • Restoration work scheduled within one week of approval
  • Specialist fire and smoke cleaning completed efficiently
  • No requirement for external power or water supplies
  • Minimal disruption to the homeowner
  • Property left clean, safe and ready for redecoration

A key advantage for the customer was our ability to operate independently of site utilities. Unlike some restoration providers, our self-contained vehicles and truck-mounted equipment meant the work could proceed without impacting the household or delaying progress.

The result was a smooth and convenient restoration process that helped the customer move forward with the next stage of repairing and redecorating their home.

Client Feedback

At ServiceMaster Restore, we understand that experiencing fire damage can be an emotional and stressful time. Our trained restoration technicians combine specialist expertise with a compassionate, customer-focused approach to help make the recovery process as straightforward as possible.

The customer highlighted the professionalism, efficiency and helpfulness of the team throughout the project, reinforcing our commitment to delivering expert restoration services alongside exceptional customer care.

” I was absolutely blown away by the fantastic work the boys did on the garage! Every employee we spoke to was kind, helpful, and empathetic to the situation. I feel very lucky to have found this brilliant company.- Mrs K

Looking for a local Fire Damage Restoration Service You Can Rely On?

If your home or business has been affected by fire, smoke or soot damage, ServiceMaster Restore can provide rapid-response fire damage restoration, smoke cleaning and specialist property restoration services to help you recover quickly and safely.

If you’re local to the Newbury and Reading area, contact your local ServiceMaster Restore team to arrange a professional assessment and tailored restoration plan on 0800 7837713 or enquire online at: https://servicemasterrestore.co.uk/newbury/ and our dedicated experts will get back to you as soon as possible.

The Thunderstorms Are Here: Why Fast Flood Restoration Matters

After weeks of hot, dry weather, thunderstorms and heavy rain are now impacting parts of the UK.

For homeowners and businesses, this has increased the risk of flash flooding and water damage.

Preparation is key: clear drains, check gutters, and move vulnerable items off the ground.

However, if water enters your property, what you do afterwards is equally important. This is where professional flood restoration services play a crucial role.

Why Flood Damage Spreads So Quickly

Floodwater rarely remains confined to its initial location.

It can seep underneath floors, behind skirting boards, into plaster, insulation, and wall cavities.

In commercial properties, it might also affect stock, equipment, documents, and electrical systems. The visible water is just one aspect of the issue.

Even if a room appears much improved after standing water is removed, moisture can still be trapped within the structure. Leaving moisture inside increases the risk of mould, damaged plaster, warped flooring, and other secondary damages.

Water Extraction Is Only the First Step

ServiceMaster Restore employs specialist water extraction equipment to remove standing water from affected properties as quickly as possible.

However, this is only the first stage of the restoration process. Once technicians remove the visible water, they assess how far moisture has travelled and which materials have absorbed it.

Water can move beneath flooring and screed, soak into plaster and timber, enter wall cavities, affect insulation, and remain trapped within subfloors or other hidden areas.

Identifying these moisture pockets is essential because a surface can look dry while the structure underneath is still holding water.

By understanding exactly where moisture remains, the drying process can target the affected areas properly rather than relying on guesswork.

Why Professional Drying Matters

Opening windows and increasing the heating can make a room seem drier, but it doesn’t necessarily mean the property is dry.

Professional flood restoration employs controlled drying tools like air movers and dehumidifiers, combined with moisture monitoring, to effectively extract water from building materials.

This process is crucial after flash flooding, as water can quickly seep into hidden areas. Proper drying minimises mould growth and reduces the need to replace affected materials.

What About Contaminated Floodwater?

Floodwater that enters from outside might carry dirt, bacteria, sewage, or other pollutants.

Drying the affected materials alone may not render them safe.

ServiceMaster Restore can evaluate the contamination level and determine whether specialist cleaning, decontamination, or removal is necessary.

Carpets, soft furnishings, and other porous items can absorb contaminated water rapidly, making early assessment crucial.

Why Dry Ground Can Increase Flash Flooding

After an extended period of hot, dry weather, the ground often becomes hard and compacted.

In certain conditions, very dry soil may even develop a water-repellent layer.

When heavy rain occurs suddenly, the soil struggles to absorb it quickly, causing the water to flow over the surface toward roads, drains, driveways, and low-lying areas. If drainage systems are already overwhelmed, water can accumulate rapidly.

This is why intense storms following a heatwave significantly increase the risk of flash flooding.

Protecting What Can Be Saved

Flood restoration isn’t always about completely stripping everything and starting over.

Acting swiftly can help preserve flooring, furniture, documents, stock, and other materials that might otherwise require replacement.

Professional drying also reduces the need to remove plaster, timber, and flooring unnecessarily.

For homeowners, this results in less disruption. For businesses, it can mean safeguarding stock, equipment, and crucial areas to maintain operations.

Flood Restoration for Commercial Properties

For businesses, water damage introduces a secondary challenge: downtime.

A flood in a warehouse, office, retail store, or healthcare facility can rapidly impact staff, customers, inventory, and daily operations.

ServiceMaster Restore supports commercial properties with water extraction, drying, dehumidification, building stabilisation, and comprehensive restoration services.

When feasible, affected sections can be isolated to allow safe areas to remain functional. This approach can be crucial when shutting down the entire building is not a practical option.

Support Beyond Drying

Flood damage recovery extends beyond simply removing water.

After drying the property, repairs might be needed for flooring, electrical systems, plumbing, roofing, etc.

ServiceMaster Restore can assist throughout the entire recovery process and collaborate with insurers, brokers, and loss adjusters as needed. This ensures clear communication and helps progress restoration efforts without the property owner having to manage each step alone.

24/7 Help When Flooding Happens

Storms and floods can occur unexpectedly.

ServiceMaster Restore offers round-the-clock emergency response for flood and water damage, available 24/7, year-round.

Our teams assess damage, extract water, detect hidden moisture, initiate professional drying, and work to prevent further issues.

The Storm Has Passed. Should You Still Call?

Yes, if you suspect water has entered your property.

Look out for:

  • Damp or musty smells
  • Water marks
  • Bubbling paint
  • Warped flooring
  • Damp skirting boards
  • Changes to plaster
  • Mould appearing after the event

Don’t assume the problem has gone away just because the visible water has disappeared.

How ServiceMaster Restore Can Help

ServiceMaster Restore specialises in flood damage restoration for homes and businesses throughout the UK.

Our team handles everything from initial assessments and water extraction to professional drying, decontamination, mould prevention, claims assistance, and repairs, supporting you throughout the recovery process.

After a flood, removing visible water is only the first step.

Next, we ensure your property is dried, safe, and restored to its normal condition. If your home or business has been affected by flooding, contact ServiceMaster Restore at 0800 021 3970. We are available 24/7, year-round.

Or find your nearest ServiceMaster Restore business to see how we can help today.

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Commercial Fire and Smoke Damage Restoration in Devon: Helping a Brixham Restaurant Get Back on Track

When a fire affects a commercial property, the damage rarely stops where the flames started. Smoke, soot, odour and hidden contamination can quickly spread through connected spaces, disrupting operations and delaying the route back to business as usual. For hospitality venues in particular, every day closed can mean lost revenue, cancelled bookings and pressure on staff, suppliers and customers.

This was the challenge facing a restaurant in Brixham, after a kitchen fire left the restaurant heavily affected by smoke and soot. Because ServiceMaster was already supporting the group with floorcare at another site, and because our reactive cleaning and restoration services had been proactively communicated, the client knew exactly who to call when the unexpected happened.

The Challenge: Smoke and Soot Damage Across the Venue

Although the fire originated in the kitchen, an open feature hatch connected the kitchen directly to the restaurant area. This allowed smoke and soot to travel throughout the venue, affecting walls, ceilings, floors, the bar, tables, windows, lighting, pots, pans, utensils, glassware and other contents.

For restaurants and hospitality businesses, fire and smoke damage cleaning needs to be handled carefully and in the right order. Soot residues can continue to affect surfaces and contents after the fire has been extinguished, while odours and airborne particles can make a space unsuitable for reopening until specialist cleaning and decontamination work has taken place.

Our Objectives: Reduce Disruption and Support a Safe Recovery

From the outset, the priority was to minimise business interruption, reduce the risk of cross-contamination and prepare the restaurant for reinstatement. The team needed to clear and clean affected items, decontaminate structural surfaces and ensure the space was handed back ready for decorators and the next stage of recovery.

A Structured Approach to Fire Damage Cleaning

To keep the project moving efficiently, the team created an on-site clean room where small wares and glassware could be cleaned and sanitised first. This helped clear valuable floor space and allowed the structural cleaning work to progress in a more organised way.

The kitchen deep clean was deliberately delayed until the fire-damaged canopy had been inspected and dismantled. This sequencing was important because cleaning too early could have resulted in further soot fallout and re-contamination of completed work. By advising on the correct order of works, ServiceMaster helped protect the quality and efficiency of the restoration process.

High-level areas were HEPA vacuumed before dry-sponging and chemical wet-washing were carried out to prepare walls and surfaces for redecoration. Upholstery coverings were laundered, and the main crystal chandelier was carefully hand-cleaned component by component.

Technical Advice Beyond the Clean

Fire restoration is not just about visible cleaning. Smoke exposure can affect equipment, electrical systems and sensitive assets. As part of the project, the team recommended full electrical testing for kitchen machinery and advised that smoke-exposed EPOS systems should be written off due to the risk of future corrosion and operational failure.

The Result: A Clean, Odour-Free Space Ready for Reinstatement

The project was completed in 15 days on-site, with an additional day for final snagging. The restaurant was handed back clean, odour-free and ready for decorators to begin the next stage of reinstatement.

Verbal feedback from The Greenway Group was excellent, with the client highlighting the speed of response, the daily pace of work and the practical technical advice provided throughout the project.

Why Fast Response Matters After Commercial Fire Damage

For businesses across Devon and the South West, having a trusted specialist cleaning and restoration provider already in place can make a significant difference when the unexpected happens. A fast, structured response helps limit secondary damage, reduce downtime and give business owners a clearer route forward after fire, smoke or soot contamination.

Whether you operate a restaurant, hospitality venue, office, retail unit or commercial premises, fire and smoke damage restoration requires more than a standard clean. It calls for specialist knowledge, the right equipment and a team that understands how to protect your property, your assets and your ability to reopen safely.

Frequently Asked Questions About Fire and Smoke Damage Cleaning

What does commercial fire damage cleaning involve?

Commercial fire damage cleaning can include soot removal, smoke residue cleaning, odour control, contents cleaning, surface decontamination, specialist drying where required and preparation of affected areas for reinstatement or redecoration.

Why is smoke damage dangerous after a fire?

Smoke and soot residues can spread beyond the original fire area and settle on surfaces, contents and equipment. If not treated properly, they can contribute to lingering odours, surface staining, corrosion risks and contamination concerns.

How quickly should a business arrange fire restoration cleaning?

Businesses should arrange specialist fire restoration cleaning as soon as it is safe to access the property. Early intervention can help reduce secondary damage, limit disruption and support a faster, more controlled recovery process.

Need Support After Fire, Smoke or Soot Damage?

If your business has been affected by fire, smoke or soot damage, ServiceMaster can help you take the next step with confidence. Our teams provide specialist cleaning, restoration and reactive support for commercial premises, helping you protect your property, reduce disruption and move towards reopening safely.

Contact your local ServiceMaster team to discuss fire and smoke damage restoration for your commercial property.

If your commercial or domestic property has been struck by fire and you’re not sure what to do, contact your local ServiceMaster Restore at 0800 021 3970 or find your nearest branch to learn how we can help. For the communities and fellow business owners in Devon, reach out to your local trusted partners on office@smcdevon.co.uk or call the team on 01395 350065.

Flash Flooding After a Heatwave: Why the Risk Can Increase

After weeks of hot, dry weather, heavy rain might seem like just what we need. However, when rain finally comes, the ground might not be prepared.

Prolonged heat can make soil very dry and compacted, and summer thunderstorms can bring a large volume of rain in a short time.

Combining these conditions means water may flow over the surface faster than it can seep into the ground or drain away.

This often results in sudden surface water and flash floods, even in areas that haven’t seen much rain for weeks.

So, why can flash flooding after a heatwave become such a problem, and how can you protect your home or business from it?

Why dry ground can increase the risk of flooding

It might seem contradictory that dry ground could resist rain absorption.

While dry soil typically soaks up water, prolonged hot, dry periods can change that. Heat boosts evaporation and depletes moisture from the ground.

The Met Office has pointed out that sustained warm weather can quickly dry out soils and vegetation, as seen during the UK’s repeated hot spells in 2026.

Extremely dry soil can become hard, compacted, and sometimes water-repellent. When heavy rain suddenly hits such a surface, the soil may struggle to absorb it quickly.

As a result, water flows over the surface. In lawns, fields, or gardens, this often leads to pooling, and over larger areas, water can flow toward roads, drains, low-lying land, and properties.

Why heavy rain after hot weather can be so intense

The ground’s story is just part of the picture. A warmer atmosphere can hold more moisture; for example, the Met Office states that each 1°C rise in temperature allows air to contain about 7% more water.

This increase can lead to heavier rainfall and a higher chance of flash flooding under suitable weather conditions.

Summer thunderstorms are often highly localised, with one town experiencing only a brief shower, while a nearby area faces heavy rain.

Additionally, such rain can occur rapidly, with thunderstorms releasing large amounts of water in a short time rather than spreading steady rainfall throughout the day.

This rapid influx can overwhelm drainage systems.

What is flash flooding?

Flash flooding occurs rapidly after heavy rainfall.

The Met Office defines it as short-term flooding caused by heavy rain, especially when poor drainage prevents water from escaping.

Unlike river floods, there’s often little time to prepare. Roads can flood, drains may overflow, and water can quickly threaten homes and businesses.

Its sudden onset makes flash flooding particularly challenging to manage.

Urban areas can be particularly vulnerable

Consider how much of a town or city’s surfaces cannot absorb water at all.

Roads, pavements, car parks, roofs, and concrete yards all repel water instead of soaking it up.

Rainfall on these surfaces needs to drain away, usually through drains; however, after dry periods, debris like leaves and dust can clog them.

When drains are blocked or overwhelmed by heavy rain, water can pool rapidly. Basements, underground parking, ground-floor properties, and buildings on slopes are especially at risk.

What does this mean for your home?

You don’t need to live near a river to face flood damage.

Surface water can seep in through doors, air bricks, garages, and other low points around your property.

Heavy rain can also reveal issues with your roof, gutters, and drainage systems.

Before a thunderstorm, it’s a good idea to:

  • Check that gutters and downpipes are clear
  • Outside drains are unblocked
  • Valuable items aren’t stored directly on the floor in vulnerable areas
  • Make sure doors, windows, and other potential entry points are in good condition
  • Know how to safely shut off utilities if needed.
  • Keep your insurance and emergency contacts readily accessible.

Spending just a few minutes on these checks could make a big difference if heavy rain strikes.

What about commercial properties?

For businesses, flash flooding can quickly turn into an operational challenge.

Water intrusion into warehouses, offices, shops, healthcare facilities, or industrial sites can damage stock, equipment, electrical systems, and building materials.

Even a small area of flooding may force partial closures. Therefore, facilities managers should include flash flood preparedness in summer emergency plans, especially after prolonged dry spells.

  • Inspect external drainage systems
  • Loading zones, basements, and lower levels.
  • Anticipate where surface water might flow during heavy rain
  • Additionally, review the storage locations of valuable equipment, records, and stock
  • Most critically, ensure staff know who to contact if water enters the premises

What should you do if flash flooding reaches your property?

Safety is the top priority.

  • Avoid entering floodwaters if there are electrical risks, contamination, or hidden hazards underneath.
  • If it is safe, take photographs of the damage and contact your insurer promptly.
  • Arrange for a professional assessment of water damage quickly.

After the visible water has been removed, moisture can still remain beneath flooring, behind walls, and within other building materials.

Ignoring this moisture can cause additional damage and promote mould growth.

The weather can change quickly

A common mistake during a heatwave is assuming flooding isn’t a concern.

While hot, dry conditions can lead to thunderstorms, this isn’t always certain.

When heavy rain hits after a dry spell, the risk of surface water flooding rises because the dry ground, hard surfaces, and overwhelmed drains can’t absorb the water quickly.

The Met Office has warned that heavy rain on very dry ground can cause sudden flash floods, as the water can’t soak in fast enough.

After a heatwave, monitor the forecast carefully. If thunderstorms or heavy rain are forecasted, use the warning to prepare appropriately.

How ServiceMaster Restore can help after flash flooding

When floodwater damages a property, removing standing water is just the first step.

ServiceMaster Restore offers expert flood and water damage restoration for homes and businesses throughout the UK.

Our teams evaluate the damage, detect moisture that may have penetrated beneath floors or into walls, and implement the necessary drying techniques.

Specialised drying and moisture monitoring are especially crucial after flash flooding, as surfaces like floors or walls might seem dry while moisture remains trapped inside.

Addressing this promptly helps prevent secondary damage, mould growth, and reduces the materials that need replacement. For commercial sites, minimising downtime is critical.

We contain affected zones and support the restoration so parts of the building can resume operation safely. We also collaborate with insurers, brokers, and loss adjusters when needed, documenting damage and managing the restoration from initial response to recovery.

If your home or business has experienced flash flooding or water damage, contact ServiceMaster Restore at 0800 021 3970 or find your nearest branch to learn how we can help.

Can You Stay in Your Home After a Flood?

When floodwater finally begins to recede, most people’s first thought is simple. Can we stay here?

It’s understandable. You seek stability and want to protect what remains. You might not have anywhere else to go on short notice. However, whether you can stay in your home after a flood depends on several factors, some of which are not immediately obvious.

Safety must take precedence. This guide will answer the question, “Can you stay in your home after a flood?”

1. Electrical Safety Comes First

Water and electricity do not mix. Even after floodwaters recede, moisture can stay inside sockets, wires, and appliances.

  • Do not switch the power back on yourself.
  • Do not plug in appliances that have been exposed to water.

A qualified electrician should inspect the system before you restore power. Until that occurs, the property may not be safe to occupy.

2. Structural Damage Is Not Always Visible

Floodwater damages materials. Plasterboard quickly absorbs water. Timber swells. Flooring lifts. In some cases, floors and stairs may feel solid but have reduced strength.

Look for:

  • Sagging ceilings
  • Cracked walls
  • Warped flooring
  • Doors that no longer close properly

If you observe structural changes, consult a professional before making a decision to remain.

3. Contamination and Hygiene Risks

Floodwater is seldom clean. It frequently contains sewage, chemicals, and debris from external sources.

Dry-looking surfaces can still harbour bacteria. Soft furnishings, carpets, and mattresses absorb contaminated water and may pose health risks.

If the flood involved external water or sewage, professional cleaning and disinfection is highly advised before anyone continues living in the property.

4. Damp and Mould Risk

Mould can start developing within 24 to 48 hours after water damage. Even if the house feels dry on the surface, moisture might still be trapped in walls and floors.

If you stay in the property without proper drying:

  • Damp spreads
  • Mould develops
  • Air quality declines

This poses health risks, especially for children, the elderly, and individuals with respiratory conditions.

5. Heating and Ventilation Challenges

In colder months, drying a flooded property becomes more challenging. Heating alone does not eliminate deep moisture and can even increase condensation in some areas.

Professional drying equipment removes hidden moisture and decreases the risk of secondary damage.

So, Can You Stay in Your Home After a Flood?

You may be able to remain in part of your home if:

  • Electricity has been declared safe.
  • There is no structural instability.
  • Contaminated materials have been removed.
  • Proper drying is in progress.
  • Air quality is safe.

However, if damage is extensive, involves sewage contamination, or impacts essential services, temporary accommodation may be the safer choice.

Your insurer can advise on cover for alternative accommodation if needed.

Why Acting Quickly Matters

The longer water remains in your property, the more damage it causes. Secondary problems like mould, corrosion, and material deterioration raise repair costs and lengthen recovery time.

Professional assessment offers clarity. It informs you whether the property is safe to occupy and what steps need to be taken next.

Getting the Right Support

Flooding can be very stressful. Uncertainty about safety, costs, and recovery time increases the worry. Clear guidance helps you make well-informed decisions. Read our step-by-step guide for documenting property damage to support your insurance claims.

ServiceMaster Restore offers residential flood damage restoration across the UK. Our teams evaluate safety, perform controlled drying, and oversee cleaning and restoration to help you return home as quickly and safely as possible.

If your property has been affected by flooding, call 0800 021 3970, or find your nearest ServiceMaster Restore business to see how we can help.

What to Do During and After a Flood in Your Home

Have you had a flood in your home? The key is safety first. Cleaning and restoration come later.

Flooding can be frightening. It often occurs suddenly, with little warning, transforming everyday spaces into dangerous areas. Whether the water arises from heavy rain, a burst pipe, or rising groundwater, understanding how to respond during and after a flood is essential for protecting yourself, your family, and your home.

What to Do During a Flood

If flooding occurs while you are at home, take careful action and avoid unnecessary risks.

Put your safety first

If water levels rise quickly, leave the property if advised to do so. Avoid walking through floodwater. It can hide sharp objects, open drains, or electrical hazards.

Turn off utilities if it is safe

If you can reach them safely, turn off electricity, gas, and water at the mains. Do not touch switches or appliances if water is present.

Move valuables to higher ground

If time allows, move important items upstairs or onto raised surfaces. Focus on essentials like documents, medication, and electronics.

Avoid driving through floodwater

Even shallow water can stall a car or sweep it away. Stay put unless authorities advise otherwise.

What to Do Immediately After a Flood

Once the water recedes, the risk is not over; many hazards still remain.

Do not rush back in

Only re-enter your home when it is declared safe. Floodwater can weaken floors and walls.

Ventilate the property carefully

Open windows and doors briefly to let in fresh air, but avoid leaving them open for long periods in cold weather. Sudden temperature changes increase condensation.

Document the damage

Take photos and videos of all affected areas before moving or cleaning anything. This helps with insurance claims later.

Do not switch electrics back on

Have a qualified electrician check systems before restoring power.

Know your insurance policy

Make sure you know what your insurance policy covers. Always contact your insurance company first before contacting us, then prompt them on the phone that you’d like to use ServiceMaster Restore.

How to Reduce Further Damage

Taking quick action is crucial to prevent the spread of flood damage.

Remove standing water quickly

The longer water sits, the more damage it causes. Floors, plaster, and insulation absorb moisture fast.

Do not attempt deep cleaning too soon

Scrubbing before proper drying can push moisture deeper into materials, encouraging mould growth.

Dispose of contaminated items safely

Floodwater often contains sewage and bacteria. Soft furnishings, carpets, and mattresses may need professional assessment before reuse.

Why Professional Drying Matters

Flood damage is often not just visible on the surface. Water can move under floors, behind walls, and into insulation. During winter, drying takes longer, and moisture remains trapped.

Without adequate drying, mould can develop within days, posing health risks and increasing repair costs.

Professional restoration teams use specialised equipment to detect hidden moisture, control drying, and prevent secondary damage.

Getting Help After a Flood

Flooding impacts more than just your home; it disrupts routines, causes stress, and creates uncertainty. Acting quickly can help restore normalcy sooner.

ServiceMaster Restore offers flood damage restoration services for homes across the UK. Our teams evaluate the damage, perform controlled drying, and guide you through the recovery process step by step.

If your home has been affected by flooding, call 0800 021 3970, or find your nearest ServiceMaster Restore business to see how we can help today.

Signs of water damage

If you are looking to buy or rent a property, it’s wise to watch for signs of water damage. Signing a contract is straightforward, but exiting it can be difficult if you discover water damage after you’ve signed.

Here are some signs of water damage to watch out for.

Outside of the property

  • Look around the exterior window and door frames; is there any separation? A separation often indicates the potential for leaks or moisture entering the property.
  • Check for missing or cracked roof tiles. This can show if water might enter through the roof.
  • Ensure guttering is intact so that water can flow away from the property freely.

Inside the property 

  • Look for water rings on the ceiling or walls, as these indicate leaks from pipework.
  • Check for any signs of a leak; even small watermarks tell a story.
  • Look for soft or sagging areas in the flooring, especially near water appliances like sinks, baths, dishwashers, and washing machines. While this might simply be faulty appliances, it’s worth investigating.
  • Inspect for cracked and warped flooring, which can reveal previous water damage that caused further problems.
  • Notice any recent repairs to ceilings, walls, and floors, as this may indicate past water damage has been repaired.
  • Remember to check the loft, basement, and garage—all can provide important clues about water damage.

Need professional water damage restoration?

If you are unfortunate enough to be faced with a property with water damage, we can help!

Visit our water damage page, find your nearest ServiceMaster Restore business or contact us on 0845 762 6828

How to Prepare Your Commercial Property for a Flood

From damaged stock to operational downtime, the impact of a flood can be costly and long-lasting. Whether your premises are located on a high street, in a business park, or in a rural area, it’s essential to prepare in advance. Here’s how to prepare your commercial property for a flood.

1. Check if You’re at Risk

Check if your area is at risk of flooding using the government’s flood risk checker. Sign up for free flood alerts via the gov.uk to receive early warnings through text, phone, or email.

2. Carry Out a Flood Assessment

A flood risk assessment helps you understand how water may enter your premises and which areas or equipment are most vulnerable. Use this information to plan protective measures and prioritise critical systems.

3. Safeguard Key Equipment and Stock

Where possible:

  • Keep important stock, documents, or servers elevated above ground level.
  • During high-risk periods, move portable items to higher shelves or upper floors.
  • Ensure that computers and sensitive equipment are kept off the floor and backed up regularly.
  • Install waterproof storage to protect essential records.

4. Create a Flood Response Plan

Make sure your staff know what to do in the event of a flood. Your plan should include:

  • Roles and responsibilities for key staff
  • A list of emergency contacts
  • Instructions for shutting down power safely
  • How to secure stock or equipment quickly
  • Clear evacuation routes and access to emergency kits

Conduct regular training sessions or practice drills, especially if your business operates in a high-risk environment.

5. Install Physical Protections

Invest in flood defence products where possible:

  • Flood boards or barriers for doors and windows
  • Airbrick covers
  • Non-return valves on drainage and pipes
  • Sealant for walls and floor gaps

6. Check Insurance Cover

Ensure your policy includes cover for flood damage, business interruption, and contents. Keep copies of your policy, photos of equipment, and asset records in a safe and accessible location.

Need flood recovery support?

We’re ready 24/7 to help businesses across the UK recover quickly and safely.

Contact us today at 0800 021 3970, or find your nearest ServiceMaster Restore business to learn how we can assist you.

How To Prepare Your Home for a Flood

Flooding is an increasing risk throughout the UK. Homes are becoming more vulnerable to surface water during heavy rainfall and rising river levels, especially in the autumn and winter months. If you reside in or near a flood-prone area, it is essential to prepare. Here are the steps on how to prepare your home for a flood.

1. Check if You’re at Risk

Check if your area is at risk of flooding using the government’s flood risk checker. Sign up for free flood alerts via the gov.uk to receive early warnings through text, phone, or email.

2. Make a Flood Plan

Create a simple plan covering:

  • Choose a safe place to go if you need to leave your home
  • Keep a list of emergency contacts somewhere easy to find
  • Know where your important documents and valuables are stored
  • Talk through what to do with children, pets, or anyone who may need extra help

Ensure that every member of the household is aware of the plan.

3. Move Valuables and Essentials

When a flood is likely:

  • Move furniture and valuable items to an upper level or elevate them off the ground.
  • Keep passports, insurance documents, and cash in waterproof containers to ensure they stay safe and dry.
  • Disconnect electronics and move them to higher ground.

4. Protect Entry Points

Invest in flood defence products where possible:

  • Flood boards or barriers for doors and windows
  • Airbrick covers
  • Non-return valves on drainage and pipes
  • Sealant for walls and floor gaps

While these measures won’t make your home floodproof, they can provide valuable time and help reduce damage.

5. Prepare an Emergency Kit

Keep a waterproof bag stocked with:

  • Torch and batteries
  • First aid kit and medicines
  • Bottled water and long-life snacks
  • Warm clothes and blankets
  • Power bank or mobile charger

6. Turn Off Utilities if Needed

If water is entering your home, it is crucial to act quickly and safely. First, turn off the gas supply, electricity, and water at the main valves.

Ensure you do this only if it is safe to do so and you can access these controls without putting yourself at risk. This action will help prevent further damage and reduce the risk of electrical hazards.

If possible, move to higher ground and call for assistance if needed. If it is safe to do so, turn off the water at the mains.

Need help recovering from flood damage?

We’re ready 24/7 to help homes across the UK recover quickly and safely.

Contact us today at 0800 021 3970, or find your nearest ServiceMaster Restore business to learn how we can assist you.