The science behind leak detection. 

Water leaks can lead to significant problems if left undetected, no matter how small.

From mould growth to structural damage, the consequences can be dire, so property owners must identify and address leaks quickly.

But how to do this when it’s undetectable to the naked eye?

Disaster Restoration (and prevention) professionals like our teams at ServiceMaster Restore use the latest high-tech leak detection equipment to accurately and precisely pinpoint the source of a leak.

But how does it work?

This blog post breaks down the science behind how our equipment helps to detect leaks within your property.

  1. Infrared Cameras

All objects emit some infrared radiation.

Infrared (IR) cameras (often called thermal imaging cameras) detect radiation in the infrared spectrum and visualise emissions as heat maps.

These detect even the slightest temperature changes caused by water leaks.

The colour variations on the camera’s display also help visualise the presence and spread of moisture.

  1. Acoustic Sensors

When water leaks from a pipe, especially under pressure, it generates a sound.

The frequency and intensity of this sound can vary based on factors like the size of the leak and the pressure within the pipe.

Acoustic sensors, placed strategically, can pick up these sound waves, enabling us to pinpoint the leak’s source even when it’s deep within walls or flooring.

  1. Moisture Meters

When a surface or material gets wet due to a leak, its moisture content rises.

Moisture meters measure the moisture content in various materials.

They employ pin-type probes that penetrate the material or non-invasive sensors that take readings from the surface.

These allow us to detect elevated moisture levels, even if there’s no visible sign of dampness.

This is useful for checking areas prone to moisture accumulation, such as behind walls or under flooring.

The ServiceMaster Restore Response

These tools, when combined, offer a comprehensive and highly accurate method of locating even the most concealed leaks.

By harnessing the science behind these technologies, ServiceMaster Restore ensures prompt and precise leak detection, mitigating potential damage and offering homeowners peace of mind.

With these state-of-the-art tools, we ensure homes and buildings remain safe and dry, nipping potential water damage in the bud and saving you the cost, trauma and damage of restoring preventable damages.

Contact Us

If you think your property may be suffering from water leaks, mitigate potential damage today by finding your nearest ServiceMaster Restore business.

Or, in a crisis, call 0845 762 6828 for 24/7 professional disaster restoration response.

How ServiceMaster Restore helps you in a crisis.

Need an emergency callout?

Disaster can strike without warning, leaving you blindsided by the trauma of a damaged property and no clue how to start picking up the pieces.

ServiceMaster Restore has been delivering premium disaster restoration services in the UK since 1959, from fire, water and trauma aftermath restoration to sanitisation and graffiti vandalism cleanup

Don’t know what to do next? We do.

In a crisis, whatever the day, whatever the time, we will be there.

But how do our emergency callout services work?

Emergency Callouts

As of June 2024, ServiceMaster Restore covers much of the UK with 30 dedicated locations from Barnsley to Belfast.

There are many ways of contacting your local experts, from our find your nearest tool or filling out a contact form from our homepage.

But in an emergency, you can also call 0800 021 3970, no matter the time of day or night, to contact the people best equipped to help you.

ServiceMaster Restore Plus

In a disaster, time is of the essence.

Acting fast saves you property damage and often a lot of money.

Especially when facing flooding or smoke damage, a lot of the damage can come from secondary sources if left to linger – like smoke or mould

However, due to lengthy claims processes, often your property doesn’t get the rapid response to prevent these damages due to an abundance of red tape.

At ServiceMaster Restore, we don’t let this stop you from saving your property from damage.

With ServiceMaster Restore Plus, we’ve streamlined the claims process by working closely with approved suppliers and accredited professionals, allowing us to be on-site and carry out expert disaster restoration services 24/7, 365 days a week, often within the first 24 hours of a disaster – the most vital and time-sensitive period.

Our technicians across the UK are local to you and work closely with other approved local suppliers to ensure we can get to you fast and get your property back to as close as its previous condition in as little time as possible, causing you less disruption and trauma in the long run. 

Need an emergency callout?

Whatever damages your residential or commercial property is facing, ServiceMaster Restore is here to help.

Backed by over 60 years of experience delivering professional and comprehensive disaster restoration, prevention and mitigation services across the UK with the latest tools and expertise to help you recover from whatever life throws at you.

Disasters don’t work just 9-5, and neither do we. Our teams are on hand through our hotline 24/7, 365 days a year.

We’ll be there on 0800 021 3970 if you need us in an emergency.

Or, nationwide, find your nearest ServiceMaster Restore business today for support with a range of premium disaster restoration services from your local heroes.

ServiceMaster Restore has been delivering premium disaster restoration services to commercial and residential clients across the UK for over 60 years.

But when we say ‘restoration services’, what do we mean?

In this blog post, we dive into the services offered at ServiceMaster Restore, including:

  • Fire and Smoke Damage Restoration
  • Flood and Water Damage Restoration
  • Leak Detection
  • Graffiti and Vandalism Restoration
  • Trauma Restoration
  • Mould Removal and Inspection
  • Sanitisation, Deep Cleaning and Disinfection Services
  • ServiceMaster Restore Plus

Fire and Smoke Damage Restoration

After a fire, your property will be damaged from the flames themselves, as well as the smoke.

Our expert fire and smoke damage restoration services help you return to your home or business as quickly as possible.

All our technicians are fully trained in fire mitigation, restoration and corrosion control, giving you the reassurance and results you need in a difficult situation.

Furthermore, acidic residue may continue to cause damage, even after the fire has been put out.

Even a small fire can cause dangerous smoke damage and create soot that needs expert removal to be dealt with.

Our professionals can evaluate what damaged items are salvageable and act quickly to save them.

Flood and Water Damage Restoration

Following a flood or when dealing with water damage in your home from a burst pipe, your property quickly becomes at risk from both the water and the mould and bacteria it can leave behind.

All of our technicians are fully equipped to carry out professional extraction and drying processes to protect your assets and restore your property as close as possible to its prior condition.

Our top-notch equipment is also non-invasive and can be run quietly so you don’t lose sleep while your home dries.

Leak Detection

At ServiceMaster Restore, we also carry out sophisticated leak detection services to identify water damage before it happens and stop it in its tracks – sparing you the cost and stress of dealing with damage from water in your property.

Our top-of-the-range and non-invasive equipment uses infrared cameras, acoustic sensors and moisture metres to identify a leak and check for moisture to mitigate potential damage and give you peace of mind.

Graffiti and Vandalism Restoration

The façade of your property is as vital to safeguard as its interiors.

Graffiti and vandalism can have a huge impact on your corporate image.

First impressions count and an unsightly building could lead to a loss of business, a reduction in staff morale and a negative public perception

Our specialist products can remove unwanted graffiti from walls to signage, with a rapid response and effective restoration to get your property back to normal in no time.

Trauma Restoration

Nobody wants to deal with the aftermath of an unexpected trauma.

Our experts at ServiceMaster Restore are trained to help you navigate trauma cleanup cleanly and compassionately.

Whether you need to clean up blood, bodily fluids, drug paraphernalia and other biohazards, we’re here to help.

Once at a scene, we’ll evaluate the extent of the damage and when authority is given, we will immediately begin trauma scene cleanup and restoration procedures.

We sanitise, clean, and deodorise all affected areas for infectious pathogens including HIV, Hepatitis A, B and C and Tuberculosis.

Once the infectious pathogens have been eradicated, we take all steps to return the residence or business to its original state before the incident.

Mould removal and inspection

Mould can be a nasty and dangerous presence on your property.

Responsible for damage to your home or business and likely causing ill-health for its inhabitants, mould must be dealt with swiftly and effectively.

At ServiceMaster Restore, we’re here to protect you and your property from mould damage by using advanced tools to detect and effectively remove it.

If you have even the smallest suspicion that there may be mould in your property, call the experts and we’ll be here to help put you at ease.

Commercial-specific Services

Sanitisation, Deep Cleaning and Disinfection Services

Serious damage to your business, education or healthcare facility can also come from viruses.

Prevent flu or cold viruses from stopping your operation with ServiceMaster Restore’s comprehensive sanitisation, deep cleaning and disinfection services and products.

We carry out room and building contamination, fogging and surface sanitisation services using BDMA-qualified technicians and specialist products that meet the Emerging Pathogen Standard to be effective against many virus strains.

This includes SaniMaster, our effective sanitising and decontamination product widely used within hospitals, food preparation areas and schools to kill 99% of viruses like Cdiff, HIV and enveloped viruses

ServiceMaster Restore Plus

ServiceMaster Restore Plus caters to professionals navigating the intricacies of property claims.

Say goodbye to lengthy claims processes and say hello to being the local hero for your customers through this hassle-free add-on to your existing cover.

Our network of restoration specialists streamlines the claims process, preventing bottlenecks so that we can all be there for the people who need our support, when they need it most, with a guaranteed same-day callout for any disaster restoration work.

This offering also ensures cost efficiency through a tangible decrease in claims costs due to our proactive approach to damage mitigation.

Don’t know what to do next? We do.

Whatever damages your residential or commercial property is facing, ServiceMaster Restore is here to help.

Backed by over 60 years of experience delivering professional and comprehensive disaster restoration, prevention and mitigation services across the UK with the latest tools and expertise to help you recover from whatever life throws at you.

Disasters don’t work just 9-5 and neither do we. Our teams are on hand through our hotline 24/7, 365 days a year.

We’ll be there on 0800 021 3970 if you need us in an emergency.

Or, nationwide, find your nearest ServiceMaster Restore business today for support with a range of premium disaster restoration services from your local heroes.

Learn more about mould with the damage restoration experts from ServiceMaster Restore. 

Everyone has seen green, fuzzy mould on bread, fruit or other food at one in point time.

But what about the mould that develops along the grout in a bathroom or along a wall?

Mould in the home can cause material and structural damage and be a health hazard, so it is important to know the facts.

That’s why the professionals at ServiceMaster Restore have compiled 19 facts about mould everyone needs to know.

  1. Mould needs moisture to grow

    Outdoors, mould grows in the soil, on vegetation and on decaying materials. Indoors, mould thrives in damp, moist conditions like bathrooms, basements or even behind the plasterboard when there’s been water damage.

  2. Mildew is mould

    That white-grey, powdery stuff that sometimes appears on the leaves of plants is mildew, an early stage of mould.

  3. There are four common types of indoor mould:

  4. Alternaria, Aspergillus, Cladosporium and Penicillium.
  5. Often, mould found in a home appears greenish-grey, brownish-green, grey and even black

    You may find slimy green mould on the exterior growing on vinyl siding located in an area that receives little to no sun. This mould usually can be removed with a power washer.

  6. Mould fungi spread by spores

    These act as seeds to form new mould colonies.

  7. Some mould spores contain toxins that can cause health issues when inhaled: People with mould allergies, pregnant women, anyone suffering from asthma, or who has a compromised immune system or respiratory conditions shouldn’t be exposed to mould. This is why mould remediation by professionals is essential.
  8. It can cause flu-like symptoms

    Reactions to mould may include but are not limited to, headache, fever, cough, wheezing and other flu-like symptoms. It can trigger asthma attacks as well.

  9. The terms “toxic mould” or “black mould” refer to Stachybotrys chartarum Typically, it’s greenish-black in colour and develops after a space has suffered heavy water damage. It, and all other kinds of mould, needs to be removed safely by professionals trained in mould removal.
  10. Mould on a shower curtain or in the tile’s grout around a bathtub can be removed by a homeowner

    Bleach removes mould, but remember to only use it in a well-ventilated room. Also, some types of tile will etch with bleach contact, so make sure to spot-check the bleach before using it around the entire tub.

  11. Proper ventilation is key to reducing mould growth

    Running a bathroom fan can help reduce the development of mould in the room. Open glass shower doors to allow ventilation and never bunch a shower curtain, instead keep it open so it can dry thoroughly. Remember, mould needs moisture for growth.

  12. A musty, mildewy smell in the cellar is not natural

    It’s likely mould due to water damage, a cracked foundation or leaking pipes. If that musty, mildewy smell is present in your home, it’s important to locate the source of the smell or the location of the mould.

  13. Keeping indoor humidity levels below 45% can inhibit mould growth.

  14. Condensation on windows, walls and other hard surfaces is a sign of high humidity in the home, which increases the risk for mould development.

  15. After a water damage event (flood, burst pipe, firefighting efforts), mould can begin to grow as soon as 24 to 48 hours.

  16. Mildew, a type of mould, easily develops on cardboard, books and even fabrics –

    Store old clothes and other items in water-resistant containers instead of cardboard boxes to reduce the risk for mould growth.

  17. Mildew often can be brushed off of fabrics like curtains and clothing.

  18. After a home flood, mould can grow in many unseen places including behind plasterboard, within insulation, or on carpet padding.

  19. Adding mould inhibitors to paint before painting can reduce the potential for mould growth.

  20. ServiceMaster Restore offers complete mould performed safely and effectively by professionals.

Mould damaging you and your property?

If you have noticed some mould growth in your property that you want to be rid of, call in the experts by finding your nearest ServiceMaster Restore business or call our 24-hour line on 0845 762 6828.

Read on for a very helpful Spring Home Maintenance Checklist to get your home ready for the Spring.

The clocks have gone forward, the daffodils are out, and the temperature is rising – spring is here! It’s a season of transformation as winter melts away and flowers start to bloom, and one that motivates many to start a home improvement project (or two).

If you’re looking to take proper care of your property, inside and out, a great first step is preparing your home for warmer weather and checking for any damage that may have been caused by departing winter’s ice, frost, and even snow. This not only helps you prepare for larger projects, but it’s also a great way to fix small issues before they turn into big problems.

Not sure where to start? We’ve organised tasks for different areas of the home to get you on your way.

  1. Inside the home

  • Look for leaks around windows. This means caulking and weather stripping may need to be replaced. If you see cracks, it might be time for new windows. Failing to do so could mean your home will take longer to heat or cool, which could be costly in the future.
  • Clean your windows. You may even consider fitting them with fly screens. These prevent debris from entering your home and can protect your home from unwanted insects that start to come out when the weather heats up.
  • Clean typically neglected areas, such as blinds, rails, cabinets, drawers, and closets. Give them a good cleaning by using the appropriate products for the material type. And to get the professional domestic cleaning treatment, book a spring clean from Merry Maids, a member of the ServiceMaster brand family, today.
  • Inspect your loft space for signs of rodents or other intruders. Their droppings could lead to wood rot in your attic and can have harmful health risks to your family.
  • Look for damp insulation or leaks caused by melting ice dams. During the winter months, your home can fall prey to a number of problems in the roof space. Ice dams will need to be removed since they may lead to leaks in your attic which could cause mould in your insulation. Water damage may also occur as it leaks into your home’s walls.
  • Go over walls and ceilings for signs of water damage. If you see some signs of water damage, contact ServiceMaster Restore for comprehensive water damage restoration services to help address the issue as quickly as possible.

  1. Outside of the home

  • Clean gutters to remove any blockages and allow water to flow properly. Having blockage could lead to overflow that can fall along the foundation of the building or even lead to structural damage.
  • Check the roof for missing shingles, damaged pipes, or anything out of the ordinary. If you’re not comfortable climbing on the roof, do a once-over with binoculars. Don’t hesitate to reach out to an expert for help if you notice anything out of the ordinary or are unsure if repair is needed.
  • Inspect your driveway for cracks or damage caused by thawing ice and frost. Ice and snow cause soil to expand, which can lead to unsightly damage to your driveway. Cracked concrete can also cause damage to cars and tripping hazards.
  • Check outside-facing walls for damage to stucco, brick, or wood. Look for stains that could indicate water damage inside the walls. Don’t panic if you spot any, stucco damage repair and damage to walls can be fixed by professionals.
  • Look for foundational cracks that may require repair. Not taking care of these now could lead to extensive water damage if there’s a flood. The water will spill into the cracks and could cause uneven floors or mould growth
  • Find your home’s sump pump and make sure it’s still in working order. Check to make sure that the water drains properly and away from your home by clearing debris and pouring water into the pit.

  1. Garden

  • Remove debris and leaves that can prevent new grass from growing underneath. This will also help prevent harm to children playing on the lawn and falling on hidden branches etc.
  • Trim bushes, trees, and other foliage that may have grown out of control. Pruning helps remove dead branches that may blow into your home during strong winds.
  • Check decks and patios for boards in need of repair, then clean the boards to extend the life of the wood. A damaged patio board could lead to injury if not fixed, and could also lead to extended damage throughout the patio.
  • Clean outdoor barbeques to get rid of old debris and mess. Excess grease can lead to a flare-up and possible fire damage to your home if it’s located near your property. Cleaning a grill also helps heat it faster.
  • Assess the state of your lawn furniture and equipment. Be sure to repair or wash it as necessary. If lawn furniture is broken or run down, get in touch with a furniture restoration business like ServiceMaster’s very own Furniture Medic to give it a new lease of life and prevent further damage. Chairs can wear down after being exposed to the elements, and children’s playground equipment may also need to be inspected to avoid injury.
  • Take inventory of your gardening equipment to make sure you have what you need for maintenance, flower beds, etc. Lawnmowers and other gardening equipment will require maintenance to continue functioning. For example, lawnmowers need oil changes once every spring or 50 hours of use to run well for years to come.

Need disaster restoration services?

These are simple actions that can have a long-lasting payoff, so make sure you’re going through them on an annual basis. Failing to do so could result in costly damage to your home that will require home restoration services.

But should the worst happen, and your home experiences extensive water, mould, or other property damage, remember that you don’t have to struggle on your own. The experts at ServiceMaster Restore are here to help. We’ll work with you to address the problems you may have found during your inspection and make sure that your home is safe from damage.

Find your nearest ServiceMaster Restore today or call 0845 762 6828 and see how we can help you recover.

The causes of water damage in the home, and how ServiceMaster Restore can help.

Water damage to your home can be devastating.

And at this time of year, in particular, the cold weather makes your home susceptible to damage.

At ServiceMaster Restore, we regularly see and help people whose homes are affected by water-related issues.

There are ways to protect against water damage, and knowing the common causes will help immensely.

But should the worst happen, and your home succumbs to water damage, it can be hard to know what to do next.

That’s where ServiceMaster Restore comes in. Our technicians have the knowledge and equipment to deliver a comprehensive and expert home restoration.

This blog post delves into the common causes of water damage and how we help should the worst happen.

How is water damage caused?

Damage can occur for many reasons, including (but not limited to) a burst pipe, flooding, or even issues with your radiators.

Even a small amount of water can cause problems if left unchecked, so act quickly.

If water is left, it allows mould and bacteria to breed. This can pose a severe risk to your health and cost much more to repair than if immediate action was taken against water damage.

So how can you repair water damage?

Water damage repair and restoration

When your home floods, time is of the essence. Acting fast is crucial to minimise water damage and maximise successful restoration.

If you are worried about any escape of water and need water damage cleaning and restoration, you can rely on ServiceMaster Restore.

Our technicians are on hand 27/4 and have the specialist skills and equipment to resolve things the first time.

We work to insurance industry standards and should you choose to claim on your insurance, we’ll sort everything out with your insurance company, broker or loss adjuster while keeping you informed every step.

Our first port of call however is typically…

Water extraction

The first goal we have when arriving at your home is to determine the contamination level of the water or liquid.

At ServiceMaster Restore, our top-of-the-range equipment initially restores your home to as close to its prior condition by extracting fluids.

The pollution levels tend to vary depending on the water’s origin. But generally, the longer the water has been left to stand, the more contaminated it gets.

We aim to remove the liquid and dry out the space fast.

We pride ourselves on fast, efficient and professional water damage restoration services, enabled through processes like ServiceMaster Restore Plus.

Water damage clean-up

When water damage has affected your home, all affected material must be removed from the property and disposed of safely.

In some cases, you may be able to salvage your belongings, but this will usually depend on the water’s contamination level.

Unfortunately, in most cases, water-damaged materials must be disposed of to prevent the spreading of mould spores.

Sometimes though, the damage isn’t noticeable until the mould has begun to spread.

In these unfortunate circumstances, we will be on hand to restore mould damage to your home by removing mould safely and effectively.


Mould spores require moisture to develop and spread, so it’s essential to dry the space affected by water as a priority before restoration can take place.

When restoring your home, we protect your assets, leave your property as good as new whenever possible, and are ready to reinstate decor and furniture in severe cases.

Furthermore, when drying, our modern equipment can run in quiet mode so you don’t lose sleep while it dries.

Contact ServiceMaster Restore today

If you’re struggling with water in your home, don’t hesitate.

Act as soon as possible by contacting your local ServiceMaster Restore experts by finding your nearest ServiceMaster Restore business or calling 0845 762 6828 in an emergency.

ServiceMaster Restore is a UK-wide disaster recovery and specialist cleaning company.

With over 60 years of experience as part of the global ServiceMaster brand, we have the resources to take care of any disaster restoration job, no matter how tough.

Delivering disaster restoration services across the UK, from small accidents to large-scale disasters, no job is too big or small for ServiceMaster Restore.

About ServiceMaster

Our History

Founded in 1929 by Marion E. Wade, a former minor league baseball player, ServiceMaster have long stood by its customers and revolutionised how we serve them.

Beginning as an innovator in carpet cleaning by introducing cleaning carpets onsite rather than at a carpet cleaning plant, we have remained ceaseless in our drive to transform what we do.

Franchising in the UK since 1959, we were the first businesses to offer both carpet and upholstery cleaning services.

Later adding disaster restoration amongst other services through other brands, we now have over 700 franchise licenses established throughout Great Britain across seven brands in various sectors.

Our Present

Today, ServiceMaster Restore is committed to helping our communities rebuild after a disaster, helping businesses get back to work, and helping our neighbours restore their homes to pre-loss conditions.

Whether dealing with a burst pipe that impacts one home or a flood that affects the entire community, we’re by your side to restore your property and peace of mind.

We have 24/7/365 UK call centres and over 100 service centres across the UK.

So, when disaster strikes, we can be there…fast.

Nationally trusted, locally owned

When disaster strikes, it hits close to home.

Our nationwide company has locally owned franchises employing team members who live in the very communities we serve.

These teams have the experience to know difficult situations call for understanding and compassion, as well as a quick response.

That’s why our service is tailored around you and what your business needs.

Our technicians are trained to use the correct technique for every situation to ensure an efficient and effective result.

Better connected

At ServiceMaster Restore, our professionals also work with insurance-approved providers to streamline the claims process and avoid the red tape that often stops the help getting to those in need when it matters most.

Through our exclusive ServiceMaster Restore Plus offering, we’ve sculpted a service that understands the diverse needs across sectors, ensuring guaranteed same-day callouts, excpetional service and cheaper claims costs.

With Restore Plus, lengthy, expensive claims processes are history.

When disaster strikes, we’ve got you covered!

Learn more

Don’t know what to do next after a disaster? We do.

To learn more about ServiceMaster Restore and how we can help you, find your nearest ServiceMaster Restore business today.

How the ServiceMaster Clean Devon team restores flooding damage in a flash.

At this time of year, winter storms bring sudden heavy rainfall that can flood homes and properties.

Floodwater can cause extensive property damage and create a possible health hazard from contaminated water, so clearing up after a flood requires expert and prompt remedial care.

With 60 years of expertise, ServiceMaster Restore is one of the longest-established disaster restoration companies in the UK and a founding member of the BDMA, which sets the industry standards for fire and flood restoration.

They use experienced technicians and specialist equipment to restore properties to their pre-loss condition with minimal disruption and delay.

This recent case study from ServiceMaster Clean Devon‘s Restore Team provides insight into the process and the benefits of using their services.

What was the problem?

The team were called to assist after a 1902 mid-terraced property was flooded during a heavy downpour.

Black water had entered the house via the front entrance and, due to its volume, passed throughout the ground floor, affecting the kitchen to the rear, the front living room (including a timber-clad understairs cupboard that houses a washing machine and an upright fridge freezer), and the lower section of the carpeted staircase.

The water levels reached approximately 0.6 metres.

Upon our arrival, the homeowner was removing contents from the affected areas.

There was extensive saturation and deposited sediment, particularly beneath the kitchen units.


First, the team undertook a moisture assessment, which showed high levels as expected.

However, the readings were lower than anticipated in the living room, at skirting levels and to the decorated lower walls, meaning remediation needn’t require major strip-out works to this room.

They then completed a visual inspection of the property:

  • The original historic tiled floor showed no obvious structural defects and has reportedly withstood several similar occurrences. Therefore, we left this structure intact and monitored it throughout the cleanup.
  • They found signs of damage to the understairs cupboard, which had timber tongue and grooved cladding and would need removal.
  • Within the kitchen, the base kitchen units were damaged and would need removal to allow a complete sanitising treatment and facilitate the operation of our drying system.

With the assessment complete, the team began the remedial works, which included:

  • Removal of the kitchen base units and range oven.
  • Removal of all the understairs timber cladding.
  • Thorough rinse, extraction and sanitisation of all affected materials.
  • Injection and tented drying to the affected walls and floors to dry all the trapped moisture.


Our input prevented further damage to the property, made it safe and ensured it dried out swiftly.

The homeowner was able to begin reinstating their home in the quickest possible time.

Upon completion, the team issued a dry certificate and a final report with all the essential information for the homeowner and insurer records.

In a pinch?

For expert disaster restoration services, find your nearest ServiceMaster Restore business or contact the ServiceMaster Clean Devon team on 01803 200 278 or email

Meet the new owner of the brand-new ServiceMaster Restore franchise business in Bath and Bristol.

ServiceMaster Restore is a nationwide disaster restoration franchise which has operated in the UK since 1959.

The brand’s latest franchisee, Edgar Thoemmes, comes from a small business background, having set up three businesses over the last 15 years and built them to a high standard.

His latest venture, a ServiceMaster Restore franchise covering Bath and Bristol, uses his wealth of experience to oversee a less typical operation: disaster restoration.

The work of disaster restoration professionals can take many shapes.

But it’s safe to say it’s not your average day job, as it can involve cleaning and restoring properties after disasters like fire and flooding, biohazards and trauma scenes.

It is also safe to say that sometimes, we can all be guilty of harbouring some morbid curiosity around this line of work.

So much so that it has even inspired ‘The Cleaner’, a recent BBC TV show starring Greg Davies.

But what makes someone start work as a disaster restoration professional? And what does their work mean for the general public?

We sat down with Edgar and his new General Manager, Adrian Matusik, to discuss their new business and the value of their services to the local community.

Their roles

As General Manager, Adrian will be responsible for the day-to-day operation of ServiceMaster Restore Bath and Bristol, with Edgar driving the business and its expansion from a strategic point of view.

“Altogether, we bring more than 75 years of experience across different fields, which we all specialise in,” says Adrian.


Adrian has been led to ServiceMaster Restore through his interest in construction.

“I’m fascinated by construction,” he says.

“How things were built 1000 years ago, a hundred years ago, and how we are going about it today.”

Naturally, Adrian’s background includes 15 years in construction management.

He began as an on-site labourer before progressing through management to become a Senior Site Manager and won multiple awards for his attention to detail and site management skills.

He says this gave him plenty of valuable expertise, which he can use in his new role.

“Construction management is all about problem-solving and being efficient and honest. My construction background will give me a wealth of knowledge to restore the product to the highest standards and ensure the customer is happy.”

“[I’m] looking to build out a team that can scale quickly, so it’s vital that we get that team in place from day one,” Edgar adds.

Therefore, he began hiring early, with Adrian being the perfect first recruit.

“[Adrian has] got so much experience [and] expertise in his area and the right attitude and hands-on approach [to] the work [and] supporting customers,” says Edgar.

What can you expect from ServiceMaster Restore?

ServiceMaster Restore is a disaster recovery and specialist cleaning company with the experience and latest equipment to handle difficult and potentially grizzly situations quickly and with understanding and compassion.

Whether it’s:

  • Leak Detection
  • Trauma cleaning
  • Fire and smoke
  • Flood and water
  • Leak detection
  • Graffiti and Vandalism
  • Mould removal and inspection

ServiceMaster Restore will help restore property damage or trauma in the first 24 hours.

“Our goal is to offer a complete end-to-end disaster recovery solution for property managers, brokers, [and] facilities managers,” Edgar says.

Because of his background, Adrian is well prepared to serve clients in the Bath and Bristol region thanks to his keen eye for detail and excellent customer skills.

“The customer is there to be helped, and we are there to help. I would like us to be associated with a positive approach,” he says.

“From the day we meet the customer, they can always count on us to ensure that they are fully taken care of and that the property is restored to the highest finish possible.”

He says he is excited to begin supporting people in the local area and delivering satisfaction to them in their time of need.

“Seeing other people in the franchise that are delivering excellent quality and seeing happy faces on customers is really exciting,” he says.

“I think it’s priceless. You’re helping people with something terrible that happened to them, and it’s like Christmas has come early for them. It’s something that has no price tag.”

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How cold temperatures lead to water damage and what you can do about it.

With temperatures in the UK dropping, you may already feel the cold snap.

But what does this mean for the safety of your property?

How the cold leads to water damage

During a cold spell, water damage is one of the biggest dangers to your home and business.

The cause of this is likely to be a burst pipe.

This commonly occurs when water in your pipes freezes and expands, leading to pressure build-up and causing them to rupture.

Flooding can also be a concern during the snow. This usually happens when frozen water thaws and leaks from pipes, gutters, or appliances.

This can damage your property in multiple ways, including causing unpleasant smells or odours, wearing away at walls and mortar, causing wood rot, and even fostering mould.

How to spot water damage

When expecting cold temperatures, look out for signs of water damage.

Keep your eyes peeled for:

  • Separations on the doors and window frames
  • Missing or cracked roof tiles
  • Intact guttering
  • Rings on the ceiling or walls
  • Signs of a leak
  • Soft or sagging spots within the flooring:
  • Cracked and warped flooring

How to prevent water damage in cold temperatures

When expecting cold temperatures and the water damage they may bring – there are some ways to optimise the safety of your property.

How to guard against damage:

  • Turn off outside water sources to prevent frozen or burst pipes.
  • Clear your gutters of debris so that any melting snow can flow away easily.
  • Inspect your insulation. Inadequate insulation could cause warmth from the house could rise into the attic, causing a damn of ice on the roof.
  • Keep windows closed where possible.
  • Lay sandbags to prevent flooding from melting snow.

How does ServiceMaster Restore help?

Should the worst happen and your property falls victim to water damage, your local ServiceMaster Restore technicians will be on hand to help with the restoration.

Our experts have the specialist skills and equipment to protect your assets and leave your property as good as new whenever possible.

And, if you choose to claim on your insurance, we work with your insurance company, broker, or loss adjuster on your behalf.

That way, you don’t have to lose sleep worrying about insurance claims when you already have enough on your plate, and we’ll keep you informed every step of the way.

Contact your local restoration experts by finding your nearest ServiceMaster Restore business or by calling 0845 762 6828 in an emergency.