How the ServiceMaster Clean Devon team restores flooding damage in a flash.

At this time of year, winter storms bring sudden heavy rainfall that can flood homes and properties.

Floodwater can cause extensive property damage and create a possible health hazard from contaminated water, so clearing up after a flood requires expert and prompt remedial care.

With 60 years of expertise, ServiceMaster Restore is one of the longest-established disaster restoration companies in the UK and a founding member of the BDMA, which sets the industry standards for fire and flood restoration.

They use experienced technicians and specialist equipment to restore properties to their pre-loss condition with minimal disruption and delay.

This recent case study from ServiceMaster Clean Devon‘s Restore Team provides insight into the process and the benefits of using their services.


What was the problem?

The team were called to assist after a 1902 mid-terraced property was flooded during a heavy downpour.

Black water had entered the house via the front entrance and, due to its volume, passed throughout the ground floor, affecting the kitchen to the rear, the front living room (including a timber-clad understairs cupboard that houses a washing machine and an upright fridge freezer), and the lower section of the carpeted staircase.

The water levels reached approximately 0.6 metres.

Upon our arrival, the homeowner was removing contents from the affected areas.

There was extensive saturation and deposited sediment, particularly beneath the kitchen units.


Solution

First, the team undertook a moisture assessment, which showed high levels as expected.

However, the readings were lower than anticipated in the living room, at skirting levels and to the decorated lower walls, meaning remediation needn’t require major strip-out works to this room.

They then completed a visual inspection of the property:

  • The original historic tiled floor showed no obvious structural defects and has reportedly withstood several similar occurrences. Therefore, we left this structure intact and monitored it throughout the cleanup.
  • They found signs of damage to the understairs cupboard, which had timber tongue and grooved cladding and would need removal.
  • Within the kitchen, the base kitchen units were damaged and would need removal to allow a complete sanitising treatment and facilitate the operation of our drying system.

With the assessment complete, the team began the remedial works, which included:

  • Removal of the kitchen base units and range oven.
  • Removal of all the understairs timber cladding.
  • Thorough rinse, extraction and sanitisation of all affected materials.
  • Injection and tented drying to the affected walls and floors to dry all the trapped moisture.

Outcome

Our input prevented further damage to the property, made it safe and ensured it dried out swiftly.

The homeowner was able to begin reinstating their home in the quickest possible time.

Upon completion, the team issued a dry certificate and a final report with all the essential information for the homeowner and insurer records.


In a pinch?

For expert disaster restoration services, find your nearest ServiceMaster Restore business or contact the ServiceMaster Clean Devon team on 01803 200 278 or email office@smcdevon.co.uk.

Meet the new owner of the brand-new ServiceMaster Restore franchise business in Bath and Bristol.

ServiceMaster Restore is a nationwide disaster restoration franchise which has operated in the UK since 1959.

The brand’s latest franchisee, Edgar Thoemmes, comes from a small business background, having set up three businesses over the last 15 years and built them to a high standard.

His latest venture, a ServiceMaster Restore franchise covering Bath and Bristol, uses his wealth of experience to oversee a less typical operation: disaster restoration.

The work of disaster restoration professionals can take many shapes.

But it’s safe to say it’s not your average day job, as it can involve cleaning and restoring properties after disasters like fire and flooding, biohazards and trauma scenes.

It is also safe to say that sometimes, we can all be guilty of harbouring some morbid curiosity around this line of work.

So much so that it has even inspired ‘The Cleaner’, a recent BBC TV show starring Greg Davies.

But what makes someone start work as a disaster restoration professional? And what does their work mean for the general public?

We sat down with Edgar and his new General Manager, Adrian Matusik, to discuss their new business and the value of their services to the local community.


Their roles

As General Manager, Adrian will be responsible for the day-to-day operation of ServiceMaster Restore Bath and Bristol, with Edgar driving the business and its expansion from a strategic point of view.

“Altogether, we bring more than 75 years of experience across different fields, which we all specialise in,” says Adrian.


Background

Adrian has been led to ServiceMaster Restore through his interest in construction.

“I’m fascinated by construction,” he says.

“How things were built 1000 years ago, a hundred years ago, and how we are going about it today.”

Naturally, Adrian’s background includes 15 years in construction management.

He began as an on-site labourer before progressing through management to become a Senior Site Manager and won multiple awards for his attention to detail and site management skills.

He says this gave him plenty of valuable expertise, which he can use in his new role.

“Construction management is all about problem-solving and being efficient and honest. My construction background will give me a wealth of knowledge to restore the product to the highest standards and ensure the customer is happy.”

“[I’m] looking to build out a team that can scale quickly, so it’s vital that we get that team in place from day one,” Edgar adds.

Therefore, he began hiring early, with Adrian being the perfect first recruit.

“[Adrian has] got so much experience [and] expertise in his area and the right attitude and hands-on approach [to] the work [and] supporting customers,” says Edgar.


What can you expect from ServiceMaster Restore?

ServiceMaster Restore is a disaster recovery and specialist cleaning company with the experience and latest equipment to handle difficult and potentially grizzly situations quickly and with understanding and compassion.

Whether it’s:

  • Leak Detection
  • Trauma cleaning
  • Fire and smoke
  • Flood and water
  • Leak detection
  • Graffiti and Vandalism
  • Mould removal and inspection

ServiceMaster Restore will help restore property damage or trauma in the first 24 hours.

“Our goal is to offer a complete end-to-end disaster recovery solution for property managers, brokers, [and] facilities managers,” Edgar says.

Because of his background, Adrian is well prepared to serve clients in the Bath and Bristol region thanks to his keen eye for detail and excellent customer skills.

“The customer is there to be helped, and we are there to help. I would like us to be associated with a positive approach,” he says.

“From the day we meet the customer, they can always count on us to ensure that they are fully taken care of and that the property is restored to the highest finish possible.”

He says he is excited to begin supporting people in the local area and delivering satisfaction to them in their time of need.

“Seeing other people in the franchise that are delivering excellent quality and seeing happy faces on customers is really exciting,” he says.

“I think it’s priceless. You’re helping people with something terrible that happened to them, and it’s like Christmas has come early for them. It’s something that has no price tag.”


Contact Us

If you need professional, compassionate and fast-acting disaster restoration services in the Bristol and Bath region and would benefit from the services and support from local experts backed by over 60 years of industry experience, contact the team at ServiceMaster Restore today on 0117 205 3507 or find your nearest ServiceMaster Restore business to learn more about our coverage nationwide.

How cold temperatures lead to water damage and what you can do about it.

With temperatures in the UK dropping, you may already feel the cold snap.

But what does this mean for the safety of your property?


How the cold leads to water damage

During a cold spell, water damage is one of the biggest dangers to your home and business.

The cause of this is likely to be a burst pipe.

This commonly occurs when water in your pipes freezes and expands, leading to pressure build-up and causing them to rupture.

Flooding can also be a concern during the snow. This usually happens when frozen water thaws and leaks from pipes, gutters, or appliances.

This can damage your property in multiple ways, including causing unpleasant smells or odours, wearing away at walls and mortar, causing wood rot, and even fostering mould.


How to spot water damage

When expecting cold temperatures, look out for signs of water damage.

Keep your eyes peeled for:

  • Separations on the doors and window frames
  • Missing or cracked roof tiles
  • Intact guttering
  • Rings on the ceiling or walls
  • Signs of a leak
  • Soft or sagging spots within the flooring:
  • Cracked and warped flooring

How to prevent water damage in cold temperatures

When expecting cold temperatures and the water damage they may bring – there are some ways to optimise the safety of your property.

How to guard against damage:

  • Turn off outside water sources to prevent frozen or burst pipes.
  • Clear your gutters of debris so that any melting snow can flow away easily.
  • Inspect your insulation. Inadequate insulation could cause warmth from the house could rise into the attic, causing a damn of ice on the roof.
  • Keep windows closed where possible.
  • Lay sandbags to prevent flooding from melting snow.

How does ServiceMaster Restore help?

Should the worst happen and your property falls victim to water damage, your local ServiceMaster Restore technicians will be on hand to help with the restoration.

Our experts have the specialist skills and equipment to protect your assets and leave your property as good as new whenever possible.

And, if you choose to claim on your insurance, we work with your insurance company, broker, or loss adjuster on your behalf.

That way, you don’t have to lose sleep worrying about insurance claims when you already have enough on your plate, and we’ll keep you informed every step of the way.

Contact your local restoration experts by finding your nearest ServiceMaster Restore business or by calling 0845 762 6828 in an emergency.

How to prevent and repair rainwater flooding damage to your property.  

In your home or your business, flooding is a most unwelcome event.

Here’s how you can help protect your home and prevent flooding damage and what to do should the worst happen.


How to prevent rainwater flooding

  • Clear drains and gutters to avoid overflow
  • Keep windows closed (where possible)
  • Apply sandbags if you are near banks
  • Waterproofing

How to restore rainwater flooding

After experiencing water damage from flooding, you will be left cleaning up a watery mess.

Whether ripping up carpet or tiles or replacing furnishings, there’s a lot of work ahead to get your home back in order.

Follow these eight water damage restoration tips for cleaning up after water damage.


  1. Prepare for water damage insurance claims

Thankfully, many insurance policies cover unexpected water damage.

Contact your insurance company immediately and take the proper steps to prepare for your claim.

It is important to note water damage to your home is generally covered by a standard homeowner’s insurance policy.

If the damage is considered sudden internal water damage, your policy should protect you.

However, it usually does not cover damage done by lack of maintenance or neglect, nor damage resulting from a flood.

To prepare for your insurance claim, take the following steps:

  • Take photos of the water damage to keep track of household items and home conditions.
  • Keep damaged materials for proof of loss.
  • Be present if an adjuster needs to visit your home.
  • The adjuster will assess the damage to the house, providing you with a proof of loss statement to sign.
  • Additional damages can be added when identified.

  1. Disconnect the power and gas before entering the premises

Before any clean-up, you must shut down the electrical supply and the gas.

Turning off power leading into the affected area, particularly if water rises above electrical outlets, will help reduce the risk of electrical shock. Equally, turning off the gas will prevent harmful fumes from building up and seeping into your home.


  1. Remove important household items

Remove electronics, furniture, and any other valuable items immediately. The quicker you can get items out of the water, the better chance of saving them.

If you don’t have a lot of standing water around the house, you can also try pulling up your carpets and under-padding or even some sticky back tiles to see what you can salvage.


  1. Remove excess water

Removing excess water is the most challenging part of flood recovery.

If it is necessary to turn off the power, take the manual approach.

Gather buckets, towels, and mops to eliminate as much water as possible. This can be physically taxing, so take breaks when necessary.

If you can supply power or a backup generator for your commercial premises, you can hook up an automatic pump or a wet vac to remove the water. Either way, remove the excess water at the earliest possible time.


  1. Dry out the affected area

When excess water has been removed, move on to the drying stage urgently.

Use fans, dehumidifiers, and any open windows to improve air circulation and help dry out the damaged area and then continue to circulate dry air.


  1. Clean and disinfect the damaged area

After the damaged area has had time to dry, use a good disinfectant to remove any bacteria that might have come up through sewers, plumbing, or outside, depending on your water source.

Various affordable and accessible cleaning solutions can help clean the area, including bleach, ammonia, sodium tetraborate decahydrate, vinegar, and bicarbonate of soda.


  1. Take steps to stop mould growth

Once the damaged area has been dried and cleaned, it is time to take preventative steps to stop mould from seriously growing. Apply a mould control spray over the affected area according to the directions on the bottle.

Once the spray dries overnight, it will destroy any mould spores.


  1. Dispose of damaged items in a responsible way

To properly deal with water damage, you must stop the water from entering the premises and drying up as much as possible. Contact your insurance agent and prevent mould from growing. Remove and discard damaged items in the most responsible way that you can.


Need some help with flood restoration?

These are just the basics of flooding restoration. There is much more involved than extracting water from your property.

Stagnant water can prove deadly if ingested following ineffective cleaning and sanitisation following rainwater flooding. As well as extraction, our teams at ServiceMaster Restore will dry, clean and decontaminate your property to ensure no rainwater remains.

We can be on hand within 4 hours for a flooding emergency to help clear water from your property, followed by removal and decontamination from rainwater flooding.

To prevent lasting damage to your property or health, contact your nearest ServiceMaster Restore business to repair any rainwater flooding damage today or call 0845 762 6828 in an emergency.

Different types of flooding and how to combat them.

When you think of flooding, it probably seems straightforward: rain, rain, rain, with nowhere to go… flooding.

However, it isn’t quite so simple.

There are various types of floods, and the damage each can do to your home can be different.

Knowing which types of floods could affect your home is essential to better prepare for the disaster.

Different Types of Floods:

  • Coastal flood
  • River flood
  • Flash flood
  • Groundwater flood
  • Sewage flood

Coastal Flooding

A coastal flood is an accumulation of water on land caused by waves, tides, storm surge, or heavy rainfall.

Coastal areas are prone to flooding because they are near the ocean.

Due to climate change, the risk is expected to continue to grow.

According to the Office for National Statistics, over 5.3 million residents live in coastal towns in England and Wales, of which 3.5 million live in seaside towns and 1.9 million in other coastal towns.

Coastal flooding can have dire consequences, from drownings and injuries to contaminated water-caused sicknesses to mental health problems.

Some of these include mental health issues caused by stress during the flooding, injuries while attempting to escape from the water or falling debris, respiratory illness due to damp environments that can lead to mould damage, and coming into contact with contaminated flood water.

There are three levels of coastal flooding:

  • Minor: Low likelihood of property damage and not directly life-threatening
  • Moderate: Elevated likelihood of property damage and possibly life-threatening
  • Major: Significant likelihood of property damage and seriously life-threatening

River Flooding

A river flood occurs when water rises over the top of riverbanks.

Any size of river and stream has the potential to flood, with rivers having an increased potential to overflow once every two years.

Typically, river flooding is caused by extreme rainfall, long-lasting thunderstorms, combined rainfall and snowmelt, and ice jams.

These pulses of melting snow or rain cause water to rise above the riverbanks and flood surrounding areas.

Though river floods can usually be predicted, there is potential for unexpected property damage if a dam or dike breaks.

However, most of the causes of river floods often stem from storms that allow enough warning for those in surrounding areas to evacuate safely.


Flash Flooding

Flash flooding begins within 6 hours of heavy rainfall and is often caused by severe thunderstorms and other weather patterns.

Flash floods can also be the result of a dam or levee breaking.

Several factors contribute to the severity of a flash flood, including:

  • The intensity of the rainfall
  • Location of the rainfall
  • Landscape
  • Soil type and condition

Urban areas are more prone to flash floods than suburban or rural areas, and the damage is likely to be greater with less soil to soak up the water.

However, the lack of soil is not the only reason for this increased risk of flash floods.

Areas that have soil but haven’t seen rain in some time are in similar danger since the water cannot be absorbed by the soil fast enough, leading to water quickly running off to lower areas.

The greatest danger with flash flooding is that it can occur quickly and leave little time to prepare.

Those in areas of heavy rainfall are urged to know the difference between flood watches and warnings to identify if an evacuation is needed.

Most flood-related deaths are the result of flash foods.

They can also lead to significant structural damage to homes, including foundation damage, damage to appliances, and long-term harm resulting from mould.


Groundwater Flooding

Groundwater floods are usually the result of inundated drainage systems by significant rain that causes water to overflow into streets and nearby properties.

They are equally likely to occur in urban and rural areas.

Fortunately, groundwater flooding happens gradually when the water levels are shallow, so homeowners often have time to remove their possessions.

However, this groundwater flooding can be troublesome because it may persist for weeks or months until the soil can absorb the standing water.

As a result, they can lead to significant danger to homes, with an increased likelihood of structural damage to properties and more risk to long-term risks such as mould.


Sewage Flooding

Sewage flooding is caused when unexpected heavy rainfall overwhelms sewage systems or treatment plants, causing them to break down and release untreated sewage into water bodies.

Sewage floods are arguably the most unpleasant, with sewage leaking through pipes or drains or coming up through toilets, sinks, or showers.

These floods are the most hazardous because the water is contaminated with harmful bacteria and chemicals that can cause infections, diarrhoea, fever, vomiting, and other diseases.

Fast response and a thorough and detailed clean-up by experts familiar with sewage cleanup services are vital in these situations.


Recover from Flooding Damage to Your Home

No matter the type of flood, the damage to your home can be severe.

Each home flooding situation is different and requires an expert to know the correct steps that need to be taken and how to best recover from the damage.

ServiceMaster Restore has qualified flood and water damage restoration experts who are highly skilled and can get your home back to normal as quickly as possible after a flood occurs.

See how your local experts can help you by finding your nearest ServiceMaster Restore business today.

How we ensured optimal business continuity in 24 hours after substantial fire damage with ServiceMaster Restore+.  

ServiceMaster Restore in Rotherham and Barnsley recently supported a company headquarters after a severe arson attack on the property resulted in significant fire damage to the ground floor.

The property, a substantial, stone-built, double-fronted detached two-storey office building, had to halt, disrupting and hurting their operation.

This is a major issue for businesses after significant damage, as they cannot get running again in much time (if at all!)

According to the London Fire Brigade, nearly 60% of businesses never recover after a fire.

Thanks to ServiceMaster Restore Plus, which streamlines the claims processes through our network of approved and accredited professionals, we restored the business to a safe working environment in twenty-four hours!

Here’s how…


What was the damage?

Fire Damage

The arson attack heavily damaged the left side of the building, necessitating an evaluation of Beyond Economic Repair (BER) contents.

Widespread Debris and Water Damage

The front and ground floor were covered in debris, with approximately 1 inch of water mixed with fire-damaged debris.

Electrical Safety Concerns

Power was cut off by the fire brigade when assisting with the fire.


How ServiceMaster Restore Responded with a same-day callout

  1. Following the emergency callout facilitated by ServiceMaster Restore Plus, the team conducted an immediate assessment.
  2. They then efficiently removed excess water from the right-hand side of the ground floor office area and deployed drying equipment, ensuring optimal levels were maintained.
  3. They then conducted a comprehensive electrical safety test and established a temporary power supply to support drying.
  4. Following this, they cleared extensive debris inside and outside the building and performed a BER assessment of the damaged contents.
  5. To restore the floor and interior, they removed water-damaged commercial vinyl flooring.
  6. Plans were made to overboard the subfloor for restoration and to conduct decor works on skirting boards and walls.
  7. Finally, they implemented ozone generation for deodorisation and thoroughly cleaned the entire property.

The result

When the business was in danger of significant disruption and permanent damage, our swift and effective response mitigated further damage, and the business could continue trading with minimal downtime.

The interventions allowed the client to plan for a return to their offices with minimal impact on their business operations.


Want to optimise business continuity after a disaster?

Through our network of trained and accredited professionals and our swift response through Restore Plus, ServiceMaster Restore’s capability to manage complex commercial property restoration efficiently ensures the continuity of business operations following catastrophic events.

If you require professional restoration services and want to minimise disruption to your business while ensuring unparalleled restoration results, find your nearest ServiceMaster Restore business today to see how we can help you in a crisis.

How to have a safe bonfire night.

It’s vital to know Bonfire Night safety tips before enjoying the celebrations.

Read on for some helpful Bonfire Night safety tips to keep you, your family and friends safe this Bonfire Night.

Did you know that thousands of out-of-control bonfires are attended by the Fire Brigade each year?

Help to keep the Fire Brigade accessible for fires that can’t be prevented by following these simple Bonfire Night safety tips:

Bonfire Safety Tips

  • Check there is no wildlife and no pets where you build your bonfire.
  • Build your bonfire clear away from buildings, sheds, fences and hedges.
  • Don’t light your bonfire with flammable liquids.
  • Don’t burn dangerous items such as aerosol cans, paint tins, batteries or foam-filled furniture.
  • Always have clear access to plenty of water in case you need to use it (buckets/hose pipe)
  • Never leave a bonfire unattended, and ensure it is damped out when finished.

To avoid smoke getting into your home, remember to close windows and keep doors closed.

Any clothing worn for the bonfire should ideally be washed quickly to avoid the smell entering your home.

Need smoke or fire and smoke restoration?

If you are unfortunate enough to be impacted by a spreading bonfire, call emergency services immediately.

For the aftermath and restoration, our fire and smoke damage restoration experts at ServiceMaster Restore can help.

For 24/7 professional fire and smoke restoration services, call 0845 762 6828

The science behind leak detection. 

Water leaks can lead to significant problems if left undetected, no matter how small.

From mould growth to structural damage, the consequences can be dire, so property owners must identify and address leaks quickly.

But how to do this when it’s undetectable to the naked eye?

Disaster Restoration (and prevention) professionals like our teams at ServiceMaster Restore use the latest high-tech leak detection equipment to accurately and precisely pinpoint the source of a leak.

But how does it work?

This blog post breaks down the science behind how our equipment helps to detect leaks within your property.

  1. Infrared Cameras

All objects emit some infrared radiation.

Infrared (IR) cameras (often called thermal imaging cameras) detect radiation in the infrared spectrum and visualise emissions as heat maps.

These detect even the slightest temperature changes caused by water leaks.

The colour variations on the camera’s display also help visualise the presence and spread of moisture.

  1. Acoustic Sensors

When water leaks from a pipe, especially under pressure, it generates a sound.

The frequency and intensity of this sound can vary based on factors like the size of the leak and the pressure within the pipe.

Acoustic sensors, placed strategically, can pick up these sound waves, enabling us to pinpoint the leak’s source even when it’s deep within walls or flooring.

  1. Moisture Meters

When a surface or material gets wet due to a leak, its moisture content rises.

Moisture meters measure the moisture content in various materials.

They employ pin-type probes that penetrate the material or non-invasive sensors that take readings from the surface.

These allow us to detect elevated moisture levels, even if there’s no visible sign of dampness.

This is useful for checking areas prone to moisture accumulation, such as behind walls or under flooring.

The ServiceMaster Restore Response

These tools, when combined, offer a comprehensive and highly accurate method of locating even the most concealed leaks.

By harnessing the science behind these technologies, ServiceMaster Restore ensures prompt and precise leak detection, mitigating potential damage and offering homeowners peace of mind.

With these state-of-the-art tools, we ensure homes and buildings remain safe and dry, nipping potential water damage in the bud and saving you the cost, trauma and damage of restoring preventable damages.

Contact Us

If you think your property may be suffering from water leaks, mitigate potential damage today by finding your nearest ServiceMaster Restore business.

Or, in a crisis, call 0845 762 6828 for 24/7 professional disaster restoration response.

Storm Agnes is coming.

With the area of low-pressure officially dubbed Storm Agnes by the Met Office set to hit much of the UK this week, here’s everything you need to know and how to prepare to prevent potential damages.

What can we expect from Storm Agnes?

The Met Office warns that:

“Storm Agnes will move into western areas of the UK and Ireland on Wednesday, with the strongest winds most likely on Irish Sea coasts, though it will be a widely windy day across the UK.”

Rain

To be more precise, we can expect around 60mm of rain in some areas of Scotland and heavy rain across the UK.

As Agnes moves north towards the end of the week, rain will move south in heavy bursts on Thursday and Friday across England and Wales.

Wind

A yellow weather warning for wind has also been issued across the UK on Wednesday and Thursday, with only the southeast of England currently except.

Inland areas can expect a high likelihood of wind gusts around 50 to 60mph, while exposed areas like coastland may see gusts ranging from 65-80mph.

This may cause transport disruption, with some roads and bridges closing.

Preventing Potential Property Damage

The wind warning may pose a risk to buildings, as well as the possibility of power cuts for some.

Wind is the most common form of damage and disruption in the UK, with 184 recorded deaths from wind-related building failures between 1962 and 1995.

Here are our top tips for storm preparation:

  1. Secure Loose Objects

Secure all loose objects such as ladders, outdoor furniture, or anything that could be blown into windows and cause damage.

  1. Fasten Doors and Windows

Close and securely fasten all doors and windows, like those for a garage.

  1. Gas, Electric and Water Supply

Remind yourself how to turn off your gas, electric and water supplies. You may need to do this in a pinch, and it’s best to be prepared.

  1. Check all Gutters are Clear

Check all of your gutters and drain pipes are clear to avoid blockages.

  1. Unplug Electronics

Unplug all non-essential electrical appliances.

  1. Have an Evacuation Plan

Have an evacuation plan ready in case of an emergency.

What if Storm Agnes damages your property?

If your property is the victim of damage during Storm Agnes, ServiceMaster Restore will be there to aid in the aftermath and restoration.

To learn more about our services, find your nearest ServiceMaster Restore business today or call 0845 762 6828 in an emergency.

How to deal with different types of contaminated water in your property.

Water damage can be a devastating and dangerous experience for any homeowner, whether confined to the basement or dispersed throughout the entire home.

To stay safe, it is vital to understand the different types of contaminated water and how each type may affect your and your family’s health.

Learn more about the effects of contaminated water and what steps you can take to protect your home and family with this guide from the professionals at ServiceMaster Restore UK.

What is contaminated water?

According to Environment Law, water can be contaminated by:

  • Agricultural pollution
  • Sewage and wastewater
  • Oil pollution
  • Radioactive substances
  • River and marine dumping

What threats does contaminated water pose?

Contaminated water poses a serious threat to your health and property.

After water damage, using the proper methods to clean and disinfect every area of your home is essential.

Since water damage can come from a variety of sources, the corresponding clean-up procedures and safety protocols that are used will vary.

For example, restoring a home affected by damage caused by a broken pipe or overflowing sink will differ from dealing with a home impacted by severe flood damage.

The types

From roof leaks to severe flooding, water damage is a common and potentially destructive issue many homeowners face.

There are three main types of water damage:

Category 1 – Clean water

Water damage from a Category 1 classification comes from clean and sanitary sources like:

  • Broken water supply lines
  • Bathtubs or
  • Sink overflows

Although Category 1 water is generally harmless to humans and pets, it can still cause a potential risk to your home.

If left untreated, Category 1 water may cause toxic mould growth in as little as 24 to 48 hours.

Mould can cause a significant amount of damage to the structure of your home, your health and your belongings.

Category 2 – Grey Water

Category 2 water contamination contains chemical, biological and physical contaminants.

This type of water has not come into contact with faecal matter.

However, Category 2 water may contain other contaminants that could induce illness if ingested.

If not removed, Category 2 water can be re-classified into Category 3 in as little as 48 hours.

Category 3 – Black Water

This is the most unsanitary type of water and the most dangerous classification of water contamination.

It comes from raw sewage or natural disasters such as floods.

This water contamination is a breeding ground for bacteria, pathogens, harmful chemicals and disease-causing organisms.

Category 3 water contamination is dangerous and destructive.

Due to the unsanitary conditions of the water, porous materials like drywall, upholstery and carpets are completely unsalvageable.

Risks to your home

If you have contaminated water in your home, clean-up and restoration should happen immediately to save as much as possible.

Unfortunately, most items touched by Category 3 water must be removed.

This is due to any harmful bacteria that may have come into contact.

Protect your home against contaminated water damage

From a burst pipe to extreme weather conditions, we’ll deal with flood & water damage quickly and effectively, 24/7, 365 days a year.

By sorting the incident quickly, we’ll minimise any disruption to your business and keep the damage low, saving you time, money and hassle in the long run.

We also carry out leak detection services, to help you spot and prevent water damage before it happens.

To learn more about how we can help restore your property, call us direct on 0845 762 6828 or find your nearest ServiceMaster Restore business today.