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Case Study – Floor Care, Exmouth Leisure Centre

Client Problem:

  • As a leisure centre, much of the floor area had very regular heavy use which meant wear and tear
  • Cleaning needed to fit around class times and the room schedules
  • Disruption to the staff and customers needed to be kept to a minimum

How we helped

The floor is one of the first things customers and visitors notice when entering a building, and a dirty or damaged floor will most certainly catch their unwanted attention.

Paying particular attention to the leisure centres classes and room schedule, we were able to advise on the most suitable down time and be able to schedule our cleaning around their requirements.

Running a busy leisure centre and making sure it is at full occupancy is key for this organisation, so we were happy to work alongside them so we could ensure that our work didn’t affect the day to day operation. Our detailed consultation with the client was key to ensuring smooth planning and performance.

We were happy to assist in providing an enhanced cleaning programme so our client could be assured of a positive first impression for their customers.

The benefit

  • Leisure centre was able to remain fully open and run the classes daily throughout the cleaning programme
  • Enhanced the appearance of the centre
  • Improved customer’s feedback
  • Our schedule set up means that we can manage the whole process and planning, saving our client time and allowing them to focus on other tasks which are crucial to their business.

View our customer report here.

If you want to know how ServiceMaster Clean Devon can help with your floor care contact us today to find out more.

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Case Study – Emergency flood response

Flooding can occur at any time. Whatever the cause – an extreme weather event or a burst water pipe, flooding can cause extensive property damage and even create a health hazard. An appropriate clean-up and restoration procedure is essential to minimise the damage and health risk.

Our technicians have the specialist skills and equipment to respond to the emergency and take the situation under control. Here is how we do it.

Our emergency flood response

On arrival at the property, our team assess the risks and plan the clean-up approach.

We know flooding can be stressful, so we deal with the situation calmly and sensitively, providing customer advice and support throughout.

Combining powerful machinery with specialist products, we can extract water and sanitise at the same time. This process removes standing water rapidly while minimising the potential health risks from contaminated water. When that stage is complete, we install drying equipment to prevent further damage from moisture in the atmosphere.

Next steps

With the initial clean-up done, we report back to our customer, including photo evidence, to keep them up to date on progress.

After the initial emergency response and damage containment, we conduct a specialist in-depth drying process to remove all water from the building’s fabric.

Why use ServiceMaster Restore Exeter?

Our rapid response service reduces flood damage and safeguards health. We aim to return the property to normal use in the shortest possible timescale while minimising disruption and fully supporting our customers.

For advice on dealing with the aftermath of a flood, please contact us on 01803 200278.