Have you had a flood in your home? The key is safety first. Cleaning and restoration come later.
Flooding can be frightening. It often occurs suddenly, with little warning, transforming everyday spaces into dangerous areas. Whether the water arises from heavy rain, a burst pipe, or rising groundwater, understanding how to respond during and after a flood is essential for protecting yourself, your family, and your home.
What to Do During a Flood
If flooding occurs while you are at home, take careful action and avoid unnecessary risks.
Put your safety first
If water levels rise quickly, leave the property if advised to do so. Avoid walking through floodwater. It can hide sharp objects, open drains, or electrical hazards.
Turn off utilities if it is safe
If you can reach them safely, turn off electricity, gas, and water at the mains. Do not touch switches or appliances if water is present.
Move valuables to higher ground
If time allows, move important items upstairs or onto raised surfaces. Focus on essentials like documents, medication, and electronics.
Avoid driving through floodwater
Even shallow water can stall a car or sweep it away. Stay put unless authorities advise otherwise.
What to Do Immediately After a Flood
Once the water recedes, the risk is not over; many hazards still remain.
Do not rush back in
Only re-enter your home when it is declared safe. Floodwater can weaken floors and walls.
Ventilate the property carefully
Open windows and doors briefly to let in fresh air, but avoid leaving them open for long periods in cold weather. Sudden temperature changes increase condensation.
Document the damage
Take photos and videos of all affected areas before moving or cleaning anything. This helps with insurance claims later.
Do not switch electrics back on
Have a qualified electrician check systems before restoring power.
Know your insurance policy
Make sure you know what your insurance policy covers. Always contact your insurance company first before contacting us, then prompt them on the phone that you’d like to use ServiceMaster Restore.
How to Reduce Further Damage
Taking quick action is crucial to prevent the spread of flood damage.
Remove standing water quickly
The longer water sits, the more damage it causes. Floors, plaster, and insulation absorb moisture fast.
Do not attempt deep cleaning too soon
Scrubbing before proper drying can push moisture deeper into materials, encouraging mould growth.
Dispose of contaminated items safely
Floodwater often contains sewage and bacteria. Soft furnishings, carpets, and mattresses may need professional assessment before reuse.
Why Professional Drying Matters
Flood damage is often not just visible on the surface. Water can move under floors, behind walls, and into insulation. During winter, drying takes longer, and moisture remains trapped.
Without adequate drying, mould can develop within days, posing health risks and increasing repair costs.
Professional restoration teams use specialised equipment to detect hidden moisture, control drying, and prevent secondary damage.
Getting Help After a Flood
Flooding impacts more than just your home; it disrupts routines, causes stress, and creates uncertainty. Acting quickly can help restore normalcy sooner.
ServiceMaster Restore offers flood damage restoration services for homes across the UK. Our teams evaluate the damage, perform controlled drying, and guide you through the recovery process step by step.
If your home has been affected by flooding, call 0800 021 3970, or find your nearest ServiceMaster Restore business to see how we can help today.
