Tag Archive for: drying

After a leak, flood, or escape of water, it is natural to think that opening windows, turning up the heating, and waiting will eventually dry the property.

It might look like it is working.

The carpets may feel dry. The walls may look normal. The obvious water may have disappeared.

Unfortunately, that does not always mean the problem has gone.

Water can remain hidden beneath floors, behind walls, inside insulation, and within the structure itself. Without proper drying, this trapped moisture can continue causing damage long after the original incident.

According to Geoff Hayman, restoration expert at ServiceMaster Restore Worcester, this is one of the biggest misunderstandings after water damage.

“People often think that if they can’t see water anymore, the property is dry. The reality is that moisture can remain hidden for weeks or even months. That’s when secondary damage starts to become a real problem.”

Why Natural Drying Is Not Always Enough

Natural drying relies on open windows, airflow, warmth, and time. While this method may help with surface moisture, it does not create the controlled conditions necessary for effectively drying a building.

In the UK, this challenge is amplified by frequently changing weather conditions. High humidity levels can slow down the drying process, and in some cases, opening windows can introduce even more moisture into the property.

“Properly drying a building requires control,” explains Geoff. “You need to achieve the right balance of temperature, airflow, and moisture removal. Relying on the weather means leaving much to chance.”

How Professional Drying Works

Professional drying is a controlled process.

Specialist equipment is used to quickly and safely remove moisture from affected materials.

This can include:

  • Air movers to increase airflow across surfaces
  • Dehumidifiers to remove moisture from the air
  • Moisture monitoring equipment to track progress
  • Specialist drying systems for trapped water within floors and walls

It is not simply about making a room warmer. The aim is to create the right environment for moisture to leave the structure.

Heat alone is not enough to properly dry a property. Moisture needs to be drawn out of affected materials and removed from the environment. Without the right drying process, moisture can remain trapped or move into other areas of the property.

Professional Drying Reduces Recovery Time

One of the biggest advantages of professional drying is its speed. Building materials can take a long time to dry naturally; for instance, some floor screeds might take weeks or even months to reach acceptable moisture levels without assistance. During this prolonged drying period, repairs can be delayed.

For homeowners, this means longer disruptions. For businesses, it can lead to extended downtime and lost revenue.

The quicker a property is properly dried, the sooner the restoration process can continue. Decoration, repairs, and returning people safely to the building all depend on achieving the correct moisture levels.

Preventing Secondary Damage

The first water incident is often only part of the problem.

The damage that follows can sometimes be worse.

When moisture remains trapped, it can lead to:

  • Mould growth
  • Damaged plaster
  • Warped timber
  • Flooring failure
  • Odours
  • Deterioration of building materials

Mould can begin developing within 24 to 48 hours when conditions allow, so early action matters.

Secondary damage is one of the main risks after water damage. A small incident can quickly become a much larger restoration project if moisture remains trapped inside the property.

Finding the Moisture You Cannot See

One of the biggest challenges following water damage is determining the path of the water. Water tends to move along the easiest route, which can include travelling under flooring, into wall cavities, and through various materials without leaving obvious signs of its presence.

Professional restoration teams utilise specialised equipment to detect moisture levels and pinpoint affected areas. This approach allows for targeted drying instead of unnecessary removal and replacement of materials.

“Guesswork is expensive,” says Geoff. “It’s crucial to understand precisely where the moisture is and how the building is responding.”

Why Professional Drying Can Reduce Overall Costs

Professional drying may seem like an additional step, but it can significantly reduce the overall cost of restoration.

Removing moisture early can prevent unnecessary material replacement and reduce long-term damage.

Leaving a property to dry naturally may seem cheaper at first, but if mould develops or structural materials fail, the final cost can be much higher.

“The aim is always to restore where possible,” says Geoff. “Controlled drying gives us the best chance of protecting the property and reducing unnecessary disruption.”

How ServiceMaster Restore Can Help

When water damage affects your home or business, drying needs to start quickly.

ServiceMaster Restore provides professional drying and water damage restoration services across the UK. Our teams use specialist equipment, proven drying methods, and ongoing monitoring to remove moisture safely and effectively.

We work with homeowners, businesses, insurers, brokers, and loss adjustors to reduce disruption and restore properties as quickly as possible.

If your property has suffered water damage, call 0800 021 3970 or find your nearest ServiceMaster Restore business today.

How ServiceMaster Restore can support you and your policyholders when you need it most.

When your policyholders face a disaster, one of their biggest concerns is cost. As a broker, this is a concern you share. You’ll also want to minimise the cost of restoration work, no matter how complex.

Extra disaster restoration costs often arise from delays or third-party contractors. That’s why, at ServiceMaster Restore, we’ve reduced the costs of restoration work through approved networks to save you and your policyholders time and money.

Let’s see how.


ServiceMaster Restore Plus

In disaster restoration, time is money, so saving time means saving costs. Your policyholders want to know that they can return to their property as soon as possible.

ServiceMaster Restore Plus is a hassle-free addition to your existing coverage. It caters to the diverse needs across sectors to ensure guaranteed same-day callouts, exceptional service, and cheaper claims costs.

How?

Restore Plus is our network of restoration specialists. Being part of it means that with one phone call through our 24/7 Priority Line, you can arrange for someone to be on-site the same day. With Restore Plus, lengthy and costly claims processes are a thing of the past. As soon as disaster strikes, we’ve got you and your policyholders covered.


ServiceMaster Restore Connect

ServiceMaster Restore Connect is our official supplier network, joining you, your policyholders and us with the nation’s most reputable trade experts and contractors.

Through this network, we offer a complete end-to-end solution for restoration work. Whether for a commercial or domestic property, ServiceMaster Restore Connect is a seamless integration of our services that brings together local experts in various trades. So, no matter where you are in the country, you can trust we’ll have an expert at the door the same day.

When your policyholders contact ServiceMaster Restore UK, they’re not only benefiting from 65+ years of experience delivering premium disaster restoration services, but also from approved suppliers that allow us to support on…

  • Drainage Solutions
  • Building Repairs
  • Electrical and Lighting
  • Floor covering, Boarding & Scaffolding
  • Furniture and Upholstery Repairs
  • Plumbing, Water & Heating
  • Refurbishment and Reinstatement work (painting and decorating)
  • Roofing
  • Landscaping
  • Waste Management
  • Pest Control

And we’re not done. As the portfolio of approved suppliers grows, we can support our customers in more ways, ensuring all policyholders get the right help when they need it most.

Choosing ServiceMaster Restore means choosing an end-to-end solution that can mitigate damage, report and complete all restoration works. So, you can spend more time with your policyholders, knowing each client is being looked after, as Restore Plus also means they use our services risk-free. When making a claim, we work within their excess and report before an insurer has even attended the property.

Combined, ServiceMaster Restore and Connect ensure our local experts can be on hand fast to deliver professional solutions. All while making you the hero, by providing great value at a speed that saves time and money.


See the value of a comprehensive restoration service

Join the supply chain for premium end-to-end claims management and disaster restoration solutions from an industry-leading brand with over 65 years of providing evolving and expert services across the UK.

Sign up for ServiceMaster Restore Connect and ServiceMaster Restore Plus and get connected to more local opportunities and be the hero your policyholders need. It’s easy and (not to mention) free!

Or, find your nearest ServiceMaster Restore business to see how we can help you today.

How to remove hazardous waste from your premises.

As the private landlord of a residential tenanted building or the manager of a housing association, there may be occasions where you have to deal with hazardous waste that previous occupants have left on your property.

This is naturally not an ideal situation for you.

Particularly as you may not know what to do next.

Thankfully, at ServiceMaster Restore, we do.

As experts in damage restoration, we know how to safely dispose of dangerous materials and restore your premises to their original condition.

Chiefly, all hazardous waste should be handled cautiously and disposed of quickly, as they can be dangerous for your health.

So, if a tenant has moved out and left hazardous waste, how should you deal with it?


Types of hazardous waste

Hazardous waste covers a wide range of unpleasant substances.

The types of hazardous waste we’ve come across in vacant residential properties include:

  • Drug paraphernalia, such as needles and syringes (sharps)
  • Human and animal waste
  • Bodily fluids
  • Rotten food

  1. Carry out a risk assessment

Before beginning any clean-up, undertaking a risk assessment is necessary to determine the type of waste and how to dispose of it.

Removing hazardous waste will require the correct personal protective equipment (PPE) and the proper biohazard cleaning and sharps removal equipment.


  1. Clear and clean the property

The first step must be to sanitise and clear the property of all waste.

Then the property will require a deep clean to prepare for the next occupant.


  1. Use a professional restoration and cleaning service

Given the health risk and specialist nature of waste clearance cleaning, we recommend using a professional restoration and void cleaning company like your local ServiceMaster Restore.

They will have the skills and the equipment to remedy the waste effectively and safely.

The sooner your property is restored, the sooner you can leave it to new tenants.

At ServiceMaster Restore, we provide restoration and waste removal services to housing associations, private landlords, and environmental health departments.

Our teams are fully trained in all aspects of hazardous and biohazardous waste removal, including the safe collection and disposal of used needles and sharps.

We can also remove fridges, freezers and mattresses requiring unique disposal.

With the waste cleared, we carry out a deep clean and decontamination.

We can also provide fogging, where very fine droplets of disinfectant are sprayed throughout a room to disinfect it thoroughly, or Ozone treatment, which removes unwanted odour and kills mould, vermin and microorganisms.


Contact ServiceMaster Restore

If your property has suffered damage from hazardous waste, contact your local experts at ServiceMaster Restore to help with the clean-up.

With fast response times to callouts in emergencies and preventative solutions to mitigate the reoccurrence of issues, whatever the damage, we will be there for the aftermath.

In an emergency, call 0845 762 6828 or find your nearest ServiceMaster Restore business to see how your local experts can help.

Looking for ways to commemorate the coronation as a business? 

The Big Help Out is a coming together of thousands of organisations nationwide, uniting to support local communities.

What is The Big Help Out?

Organised in conjunction with celebrations for the upcoming coronation of King Charles III, starting on Monday 8th May, The Big Help Out is a voluntary initiative supported by some of the UK’s largest volunteer organisations, like the National Trust, Scouts and the RSPCA, to raise awareness of volunteering throughout the UK.

Activities throughout the day will provide opportunities for people to experience volunteering and make a difference in their communities.

How do I take part?

There are many ways to get involved in The Big Help Out.

If you are interested, you can participate as:

  1. An individual
  2. An organisation
  3. A business

To register as any of these participants, access the official app.

What can I do?

As Big Help Organisers state,

“There will be opportunities for everyone to join in. No matter what you are good at, there’ll be something to suit helping hands of all shapes and sizes! From checking in on someone who’d like a bit of company or volunteering for a charity. The more of us who join in, the bigger help we will be.”

Activities can include events benefitting:

  • Animal Welfare
  • Community
  • Crisis and Welfare
  • Health and Social Care
  • Older people
  • Sports, Arts, and Culture
  • Sustainability and the Environment
  • Young People and Children

There’s plenty to do, so get involved however you can.

We’ll see you there!

Keep your kingdom safe

On celebratory occasions, none of us want to fear the worst. At ServiceMaster Restore, we are there to help when the unthinkable happens.

This bank holiday weekend and beyond, and let ServiceMaster Restore handle the restoration of any damage to your home or business.

You may not know what to do in an emergency like this. But we do.

Whatever the damage, be it fire, smoke, flood or something else, we will be there for the aftermath.

In an emergency, call 0845 762 6828 or find your nearest ServiceMaster Restore business to see how your local experts can help.

Sewage Backup? Here’s what to do.

Sewer lines transport waste water away from your home through underground plumbing that leads to local sewer mains.

If the line clogs or fails, it can create a raw sewage backup in your home.

This is a grave hazard to your home.

Not only is the smell unbearable, but it is also a biohazard that destroys any absorbent material it touches and is incredibly difficult to dry and remove.

How dangerous is sewage?

Sewage contains a mix of both water and waste products.

This consists “of both organic and inorganic matter, including human wastes, mineral salts, and garbage,” according to How Stuff Works.

Organic material decomposes quickly and emits odorous gases.

These can be health hazards, especially coming from human waste.

Organic material also contains disease-causing pathogens, so quick and effective sewage removal is critical after any backup.

There’s a sewage backup in your home. Now what?

If you discover a sewer backup in the home, you can immediately:

  • Check all the toilets, sinks and waste pipes for blockages.
  • If there is a blockage that you can clear, clear it.
  • If needed, call a plumber for assistance.
  • Avoid using the toilets or sinks until the blockage has been removed.

If it’s a main line clog, the water will back up and then come up through the bathtubs or any cellar.

PLEASE NOTE: If standing water is in your cellar due to the sewage backup, never enter while the power is on – this is dangerous.

Electricity and water can kill.

Assess the risks

Dealing with a sewage backup can be dangerous.

It’s vital to assess the risks before attempting any clean-up.

Sewage-contaminated water can contain a variety of bacteria and viruses.

While not transmitted through the air, contact with skin can result in rashes or infection if you have even the smallest open sores or cuts.

Accidentally touching your nose, eyes or mouth with hands or gloves contaminated by sewage can make you sick.

When faced with a sewage backup, it is safer to call the professionals.

How ServiceMaster Restore helps

ServiceMaster Restore offers complete sewage clean-up services.

Our specially trained teams safely and effectively extract any water and sewage.

They will also assess any damage and complete a comprehensive remediation plan.

This may include dehumidification and drying services, as needed.

Sewer backups in the basement are smelly, messy and best left to the professionals.

This type of home disaster is also dangerous.

Keep yourself and your family safe, and let ServiceMaster Restore tackle the sewage backup.

You may not know what to do in an emergency like this. But we do.

Whatever the damage, we will be there for the aftermath.

In an emergency, call 0845 762 6828 or find your nearest ServiceMaster Restore business to see how your local experts can help.