Tag Archive for: Restoration

How to prevent and repair rainwater flooding damage to your property.  

In your home or your business, flooding is a most unwelcome event.

Here’s how you can help protect your home and prevent flooding damage and what to do should the worst happen.


How to prevent rainwater flooding

  • Clear drains and gutters to avoid overflow
  • Keep windows closed (where possible)
  • Apply sandbags if you are near banks
  • Waterproofing

How to restore rainwater flooding

After experiencing water damage from flooding, you will be left cleaning up a watery mess.

Whether ripping up carpet or tiles or replacing furnishings, there’s a lot of work ahead to get your home back in order.

Follow these eight water damage restoration tips for cleaning up after water damage.


  1. Prepare for water damage insurance claims

Thankfully, many insurance policies cover unexpected water damage.

Contact your insurance company immediately and take the proper steps to prepare for your claim.

It is important to note water damage to your home is generally covered by a standard homeowner’s insurance policy.

If the damage is considered sudden internal water damage, your policy should protect you.

However, it usually does not cover damage done by lack of maintenance or neglect, nor damage resulting from a flood.

To prepare for your insurance claim, take the following steps:

  • Take photos of the water damage to keep track of household items and home conditions.
  • Keep damaged materials for proof of loss.
  • Be present if an adjuster needs to visit your home.
  • The adjuster will assess the damage to the house, providing you with a proof of loss statement to sign.
  • Additional damages can be added when identified.

  1. Disconnect the power and gas before entering the premises

Before any clean-up, you must shut down the electrical supply and the gas.

Turning off power leading into the affected area, particularly if water rises above electrical outlets, will help reduce the risk of electrical shock. Equally, turning off the gas will prevent harmful fumes from building up and seeping into your home.


  1. Remove important household items

Remove electronics, furniture, and any other valuable items immediately. The quicker you can get items out of the water, the better chance of saving them.

If you don’t have a lot of standing water around the house, you can also try pulling up your carpets and under-padding or even some sticky back tiles to see what you can salvage.


  1. Remove excess water

Removing excess water is the most challenging part of flood recovery.

If it is necessary to turn off the power, take the manual approach.

Gather buckets, towels, and mops to eliminate as much water as possible. This can be physically taxing, so take breaks when necessary.

If you can supply power or a backup generator for your commercial premises, you can hook up an automatic pump or a wet vac to remove the water. Either way, remove the excess water at the earliest possible time.


  1. Dry out the affected area

When excess water has been removed, move on to the drying stage urgently.

Use fans, dehumidifiers, and any open windows to improve air circulation and help dry out the damaged area and then continue to circulate dry air.


  1. Clean and disinfect the damaged area

After the damaged area has had time to dry, use a good disinfectant to remove any bacteria that might have come up through sewers, plumbing, or outside, depending on your water source.

Various affordable and accessible cleaning solutions can help clean the area, including bleach, ammonia, sodium tetraborate decahydrate, vinegar, and bicarbonate of soda.


  1. Take steps to stop mould growth

Once the damaged area has been dried and cleaned, it is time to take preventative steps to stop mould from seriously growing. Apply a mould control spray over the affected area according to the directions on the bottle.

Once the spray dries overnight, it will destroy any mould spores.


  1. Dispose of damaged items in a responsible way

To properly deal with water damage, you must stop the water from entering the premises and drying up as much as possible. Contact your insurance agent and prevent mould from growing. Remove and discard damaged items in the most responsible way that you can.


Need some help with flood restoration?

These are just the basics of flooding restoration. There is much more involved than extracting water from your property.

Stagnant water can prove deadly if ingested following ineffective cleaning and sanitisation following rainwater flooding. As well as extraction, our teams at ServiceMaster Restore will dry, clean and decontaminate your property to ensure no rainwater remains.

We can be on hand within 4 hours for a flooding emergency to help clear water from your property, followed by removal and decontamination from rainwater flooding.

To prevent lasting damage to your property or health, contact your nearest ServiceMaster Restore business to repair any rainwater flooding damage today or call 0845 762 6828 in an emergency.

How we ensured optimal business continuity in 24 hours after substantial fire damage with ServiceMaster Restore+.  

ServiceMaster Restore in Rotherham and Barnsley recently supported a company headquarters after a severe arson attack on the property resulted in significant fire damage to the ground floor.

The property, a substantial, stone-built, double-fronted detached two-storey office building, had to halt, disrupting and hurting their operation.

This is a major issue for businesses after significant damage, as they cannot get running again in much time (if at all!)

According to the London Fire Brigade, nearly 60% of businesses never recover after a fire.

Thanks to ServiceMaster Restore Plus, which streamlines the claims processes through our network of approved and accredited professionals, we restored the business to a safe working environment in twenty-four hours!

Here’s how…


What was the damage?

Fire Damage

The arson attack heavily damaged the left side of the building, necessitating an evaluation of Beyond Economic Repair (BER) contents.

Widespread Debris and Water Damage

The front and ground floor were covered in debris, with approximately 1 inch of water mixed with fire-damaged debris.

Electrical Safety Concerns

Power was cut off by the fire brigade when assisting with the fire.


How ServiceMaster Restore Responded with a same-day callout

  1. Following the emergency callout facilitated by ServiceMaster Restore Plus, the team conducted an immediate assessment.
  2. They then efficiently removed excess water from the right-hand side of the ground floor office area and deployed drying equipment, ensuring optimal levels were maintained.
  3. They then conducted a comprehensive electrical safety test and established a temporary power supply to support drying.
  4. Following this, they cleared extensive debris inside and outside the building and performed a BER assessment of the damaged contents.
  5. To restore the floor and interior, they removed water-damaged commercial vinyl flooring.
  6. Plans were made to overboard the subfloor for restoration and to conduct decor works on skirting boards and walls.
  7. Finally, they implemented ozone generation for deodorisation and thoroughly cleaned the entire property.

The result

When the business was in danger of significant disruption and permanent damage, our swift and effective response mitigated further damage, and the business could continue trading with minimal downtime.

The interventions allowed the client to plan for a return to their offices with minimal impact on their business operations.


Want to optimise business continuity after a disaster?

Through our network of trained and accredited professionals and our swift response through Restore Plus, ServiceMaster Restore’s capability to manage complex commercial property restoration efficiently ensures the continuity of business operations following catastrophic events.

If you require professional restoration services and want to minimise disruption to your business while ensuring unparalleled restoration results, find your nearest ServiceMaster Restore business today to see how we can help you in a crisis.

How to remove hazardous waste from your premises.

As the private landlord of a residential tenanted building or the manager of a housing association, there may be occasions where you have to deal with hazardous waste that previous occupants have left on your property.

This is naturally not an ideal situation for you.

Particularly as you may not know what to do next.

Thankfully, at ServiceMaster Restore, we do.

As experts in damage restoration, we know how to safely dispose of dangerous materials and restore your premises to their original condition.

Chiefly, all hazardous waste should be handled cautiously and disposed of quickly, as they can be dangerous for your health.

So, if a tenant has moved out and left hazardous waste, how should you deal with it?

Types of hazardous waste

Hazardous waste covers a wide range of unpleasant substances.

The types of hazardous waste we’ve come across in vacant residential properties include:

  • Drug paraphernalia, such as needles and syringes (sharps)
  • Human and animal waste
  • Bodily fluids
  • Rotten food
  1. Carry out a risk assessment

Before beginning any clean-up, undertaking a risk assessment is necessary to determine the type of waste and how to dispose of it.

Removing hazardous waste will require the correct personal protective equipment (PPE) and the proper biohazard cleaning and sharps removal equipment.

  1. Clear and clean the property

The first step must be to sanitise and clear the property of all waste.

Then the property will require a deep clean to prepare for the next occupant.

  1. Use a professional restoration and cleaning service

Given the health risk and specialist nature of waste clearance cleaning, we recommend using a professional restoration and void cleaning company like your local ServiceMaster Restore.

They will have the skills and the equipment to remedy the waste effectively and safely.

The sooner your property is restored, the sooner you can let it to new tenants.

At ServiceMaster Restore, we provide restoration and waste removal services to housing associations, private landlords, and environmental health departments.

Our teams are fully trained in all aspects of hazardous and biohazardous waste removal, including the safe collection and disposal of used needles and sharps.

We can also remove fridges, freezers and mattresses requiring unique disposal.

With the waste cleared, we carry out a deep clean and decontamination.

We can also provide fogging, where very fine droplets of disinfectant are sprayed throughout a room to disinfect it thoroughly, or Ozone treatment, which removes unwanted odour and kills mould, vermin and microorganisms.

Contact ServiceMaster Restore

If your property has suffered damage from hazardous waste, contact your local experts at ServiceMaster Restore to help with the clean-up.

With fast response times to callouts in emergencies and preventative solutions to mitigate the reoccurrence of issues, whatever the damage, we will be there for the aftermath.

In an emergency, call 0845 762 6828 or find your nearest ServiceMaster Restore business to see how your local experts can help.

Looking for ways to commemorate the coronation as a business? 

The Big Help Out is a coming together of thousands of organisations nationwide, uniting to support local communities.

What is The Big Help Out?

Organised in conjunction with celebrations for the upcoming coronation of King Charles III, starting on Monday 8th May, The Big Help Out is a voluntary initiative supported by some of the UK’s largest volunteer organisations, like the National Trust, Scouts and the RSPCA, to raise awareness of volunteering throughout the UK.

Activities throughout the day will provide opportunities for people to experience volunteering and make a difference in their communities.

How do I take part?

There are many ways to get involved in The Big Help Out.

If you are interested, you can participate as:

  1. An individual
  2. An organisation
  3. A business

To register as any of these participants, access the official app.

What can I do?

As Big Help Organisers state,

“There will be opportunities for everyone to join in. No matter what you are good at, there’ll be something to suit helping hands of all shapes and sizes! From checking in on someone who’d like a bit of company or volunteering for a charity. The more of us who join in, the bigger help we will be.”

Activities can include events benefitting:

  • Animal Welfare
  • Community
  • Crisis and Welfare
  • Health and Social Care
  • Older people
  • Sports, Arts, and Culture
  • Sustainability and the Environment
  • Young People and Children

There’s plenty to do, so get involved however you can.

We’ll see you there!

Keep your kingdom safe

On celebratory occasions, none of us want to fear the worst. At ServiceMaster Restore, we are there to help when the unthinkable happens.

This bank holiday weekend and beyond, and let ServiceMaster Restore handle the restoration of any damage to your home or business.

You may not know what to do in an emergency like this. But we do.

Whatever the damage, be it fire, smoke, flood or something else, we will be there for the aftermath.

In an emergency, call 0845 762 6828 or find your nearest ServiceMaster Restore business to see how your local experts can help.

Sewage Backup? Here’s what to do.

Sewer lines transport waste water away from your home through underground plumbing that leads to local sewer mains.

If the line clogs or fails, it can create a raw sewage backup in your home.

This is a grave hazard to your home.

Not only is the smell unbearable, but it is also a biohazard that destroys any absorbent material it touches and is incredibly difficult to dry and remove.

How dangerous is sewage?

Sewage contains a mix of both water and waste products.

This consists “of both organic and inorganic matter, including human wastes, mineral salts, and garbage,” according to How Stuff Works.

Organic material decomposes quickly and emits odorous gases.

These can be health hazards, especially coming from human waste.

Organic material also contains disease-causing pathogens, so quick and effective sewage removal is critical after any backup.

There’s a sewage backup in your home. Now what?

If you discover a sewer backup in the home, you can immediately:

  • Check all the toilets, sinks and waste pipes for blockages.
  • If there is a blockage that you can clear, clear it.
  • If needed, call a plumber for assistance.
  • Avoid using the toilets or sinks until the blockage has been removed.

If it’s a main line clog, the water will back up and then come up through the bathtubs or any cellar.

PLEASE NOTE: If standing water is in your cellar due to the sewage backup, never enter while the power is on – this is dangerous.

Electricity and water can kill.

Assess the risks

Dealing with a sewage backup can be dangerous.

It’s vital to assess the risks before attempting any clean-up.

Sewage-contaminated water can contain a variety of bacteria and viruses.

While not transmitted through the air, contact with skin can result in rashes or infection if you have even the smallest open sores or cuts.

Accidentally touching your nose, eyes or mouth with hands or gloves contaminated by sewage can make you sick.

When faced with a sewage backup, it is safer to call the professionals.

How ServiceMaster Restore helps

ServiceMaster Restore offers complete sewage clean-up services.

Our specially trained teams safely and effectively extract any water and sewage.

They will also assess any damage and complete a comprehensive remediation plan.

This may include dehumidification and drying services, as needed.

Sewer backups in the basement are smelly, messy and best left to the professionals.

This type of home disaster is also dangerous.

Keep yourself and your family safe, and let ServiceMaster Restore tackle the sewage backup.

You may not know what to do in an emergency like this. But we do.

Whatever the damage, we will be there for the aftermath.

In an emergency, call 0845 762 6828 or find your nearest ServiceMaster Restore business to see how your local experts can help.

Yellow and amber snow warnings are in place across the UK for an ongoing cold snap.

Snow can be more than an inconvenience.

The threat of home and business property damage and personal injury is prominent.

Here are our tips for staying safe in the snow:

  • Use caution when using heaters. Keep space heaters away from flammable materials and turn them off when you leave the room
  • Turn off outdoor water sources to prevent frozen or burst pipes
  • Clear snow and ice from walkways by shovelling and gritting to counteract any slips and or falls
  • If you need to drive anywhere, drive cautiously, slow down, and give yourself plenty of stopping distance on the snowy and icy roads
  • Clear your gutters of leaves or other debris so that any melting snow won’t collect and can flow away easily.
  • Check your insulation. If it is inadequate, warmth from the house could rise into the attic and cause a damn of ice on the roof as snow freezes in your gutters.
  • Keep windows closed – where possible.
  • Put up sandbags to prevent flooding from melting snow, especially if you are near banks.
  • Grit walkways outdoors to avoid slipping on ice.

Stay safe and warm during the snowy weather!

In need of home or business restoration?

Should the worst happen and the weather creates a serious accident or incident in your home or business, we will help with the aftermath and restoration.

For further information on our services, call 0845 762 6828 for emergency help in fire, floor and trauma damage or find your nearest ServiceMaster Restore business now.