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ServiceMaster Restore Spotlights Excellence as the Sponsor of the Insurance Broker Awards 2025

ServiceMaster Restore attends the Broker Innovation Awards, recognising excellence from Insurance Brokers and claims teams in the UK.

ServiceMaster Restore UK were delighted to attend the prestigious Insurance Broker Awards as a sponsor, spotlighting excellence in the claims industry from outstanding brokers and claims teams.

And what a night it was, as the awards boasted a record-breaking number of entries!

This blog post has all the details.

Broker Innovation Awards 2025

The event, run by Barker Brooks and Claims Media, was held at the iconic One Moorgate Place, a beautiful Grade II listed venue in the heart of the City of London, and celebrated the excellence of insurance brokers, MGAs and Insurtechs.

The awards cover a range of categories, recognising insurance intermediaries of all types at the cutting edge of customer service, policyholder protection and industry best practice.

Our Sponsorship

This marked our second year sponsoring and attending the awards, where we sponsored and presented the coveted award for Claims Team of the Year.

This was presented to Brown & Brown Claims (UK) Limited for their efforts towards transforming the claims process through collaboration, efficiency, and a customer-first approach – something we echo and hold great value in ourselves.

How ServiceMaster Restore supports Brokers

At ServiceMaster Restore, we work closely with stakeholders throughout the claims process and have developed seamless solutions to support all we service, including insurance brokers, to help them provide the best possible service to their policyholders in times of crisis.

ServiceMaster Restore Plus is our network of restoration specialists, which streamlines the claims process as a hassle-free addition to your existing coverage, catering to the diverse needs across sectors to ensure guaranteed same-day callouts, exceptional service, and cheaper claims costs.

ServiceMaster Restore Connect is our official supplier network, connecting you and your policyholders to the nation’s most reputable trade experts and contractors.

This allows us to provide an end-to-end solution for disaster restoration wherein brokers and their policyholders don’t just benefit from 65+ years of expert disaster restoration services – but from approved suppliers who can support with anything from drainage solutions to waste management and pest control.

Looking for a restoration specialist?

Whether you’re a loss assessor, adjustor, MGA, insurance broker or property owner, ServiceMaster Restore are on hand when you need it most.

With over 65 years under our belt as disaster restoration specialists, providing fire, flood, smoke, vandalism, trauma, and mould restoration services across the UK, you can guarantee that through our end-to-end solutions, we have a way to help you in a crisis.

To see more about how your local expert can help you, find your nearest ServiceMaster Restore business today.

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Are ServiceMaster Restore UK-wide?

Are ServiceMaster Restore UK-wide?

Are you in need of disaster restoration services?

Disaster can strike without warning, leaving you blindsided by the trauma of a damaged property and no clue how to start picking up the pieces.

ServiceMaster Restore has been delivering premium disaster restoration services in the UK since 1959, from fire, water and trauma aftermath restoration to sanitisation and graffiti vandalism cleanup.

But where can you find us?

Are ServiceMaster Restore UK-wide?

As of June 2024, ServiceMaster Restore covers much of the UK with 30 dedicated franchise locations from Barnsley to Belfast.

These are based in key areas that often cover larger surrounding areas.

Our central hubs can be found in:

  1. Bath and Bristol
  2. Belfast
  3. Bournemouth
  4. Brentwood
  5. Burton
  6. Clwyd
  7. Devon, Torbay and Exeter
  8. Dorset
  9. Glasgow
  10. Grimsby
  11. Havant and Petersfield
  12. Kingston Upon Thames
  13. Leicester (East and West)
  14. Lincolnshire
  15. Middlesbrough
  16. Newbury
  17. North Norfolk
  18. Oxford
  19. Peterborough
  20. Rotherham and Barnsley
  21. Southport and Preston
  22. Swansea
  23. Northeast
  24. Central London
  25. Watford
  26. Wolverhampton

Contact us

Whatever damages your residential or commercial property is facing, ServiceMaster Restore is here to help.

Backed by over 60 years of experience delivering professional and comprehensive disaster restoration, prevention and mitigation services across the UK with the latest tools and expertise to help you recover from whatever life throws at you.

Disasters don’t work just 9-5 and neither do we. Our teams are on hand through our hotline 24/7, 365 days a year.

We’ll be there on 0800 021 3970 if you need us in an emergency.

Or, nationwide, find your nearest ServiceMaster Restore business today for support with a range of premium disaster restoration services from your local heroes.

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ServiceMaster by Deeland wins big at Thames Valley Business and Community Awards

ServiceMaster by Deeland have been awarded at the prestigious Thames Valley Business and Community Awards as Employee of the Year.

 The team at ServiceMaster by Deeland are delighted to have been named Employer of the Year at the Thames Valley Business and Community Awards, where they were three-time finalists.

This blog post has all the details.

Award-Winning Progress

Listed as top three finalists in their two other categories, SME and Business Leader of the Year, the team took home the gold for Employer of the Year, which recognises an employer who looks after their people by creating an outstanding workplace based on values that have led to a committed, effective and motivated workforce.

As winners and top three finalists, the business will also progress to the National Business Awards in June in all three categories they were nominated for.

 What makes ServiceMaster by Deeland an award-winning employer?

ServiceMaster Clean by Deeland began as a one-man and van operation in 1991. Achieving rapid growth over the first ten years enabled them to expand their ServiceMaster Clean franchise operations and acquire new ServiceMaster brand licenses and new territories, expanding to include licenses in residential carpet and upholstery and contract cleaning services.

They now serve multiple clients with over 400 staff and a fleet of over 70 vehicles.

In 2021, they became an Employee Ownership Trust (EOT), whereby 80% of the company shares are held in trust on behalf of their employees.

This structurally ensures that staff can contribute to ideas within the company and benefit from a shareholder distribution scheme.

Not only does this result in greater longevity and expertise amongst the team, but it also ensures that staff are actively invested in the success and growth of the business and go above and beyond in providing excellent customer service with a real financial motivation to achieve growth.

They have also formalised their training process through a comprehensive induction and training matrix conducted for all staff.  This commences on the first day of their employment and helps to ensure the maintenance of high standards.

Need expert help?

As the largest ServiceMaster franchise in the UK, ServiceMaster by Deeland delivers award-winning excellence in every aspect of their business.

See how they can help you today by calling 01635 40400 for a free, no-obligation quotation on disaster restoration and professional cleaning services.

Or, nationwide, find your nearest ServiceMaster Restore business today to connect with your local restoration experts.

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BFA HSBC UK British Franchise Awards 2024 Countdown and Sit-down: ServiceMaster by Deeland

We sat down with BFA HSBC UK British Franchise Awards finalists Andre Gottemaker and Jane Paisley from ServiceMaster Restore by Deeland.

Andre Gottemaker and Jane Paisley are ready for the BFA HSBC UK British Franchise Awards.

Andrew and Jane Paisley, the Senior Leadership Team from ServiceMaster Restore by Deeland, were named finalists in the BFA HSBC UK British Franchise Awards 2024 in July.

The business is being recognised in the Multi-Unit, Multi-Brand category for its passion for business across multiple brands and mastery of management strategies to enable success.

We sat down with Andre and Jane ahead of the awards finals next week to discuss the awards and see how it feels to be a finalist.

About ServiceMaster Restore by Deeland

The business was started by franchisee Nick Dee Shapland in 1991 as a sole trader in Newbury and Reading.

In 2021, it became an Employee Ownership Trust, whereby 80% of the company shares are held in trust on behalf of the employees.

All this has contributed to their achievements in business success in the wider world and ServiceMaster’s franchise network.

What inspired you to take the plunge and enter the awards? 

“We’re incredibly proud of our journey so far and wanted to showcase what we have achieved to a wider audience and also let our team see how proud we are of them!”

Why did you specifically choose the category? 

“Our sustained growth achievements have been delivered through articulation and delivery of a clear strategy, underpinned by a strong company culture, so we believe this award category is most relevant.”

Are you excited for the awards night?

“We can’t wait for the awards night! It will be a fantastic celebration of all of the finalists’ achievements this year.”

Don’t know what to do next? We do.

If you’re in Newbury and the surrounding areas and need support from a multi-award-winning business, contact the team on 01635 40400 or find your nearest ServiceMaster Restore business to see how we can help you today.

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New disaster restoration franchise opens in Bath and Bristol

Meet the new owner of the brand-new ServiceMaster Restore franchise business in Bath and Bristol.

ServiceMaster Restore is a nationwide disaster restoration franchise which has operated in the UK since 1959.

The brand’s latest franchisee, Edgar Thoemmes, comes from a small business background, having set up three businesses over the last 15 years and built them to a high standard.

His latest venture, a ServiceMaster Restore franchise covering Bath and Bristol, uses his wealth of experience to oversee a less typical operation: disaster restoration.

The work of disaster restoration professionals can take many shapes.

But it’s safe to say it’s not your average day job, as it can involve cleaning and restoring properties after disasters like fire and flooding, biohazards and trauma scenes.

It is also safe to say that sometimes, we can all be guilty of harbouring some morbid curiosity around this line of work.

So much so that it has even inspired ‘The Cleaner’, a recent BBC TV show starring Greg Davies.

But what makes someone start work as a disaster restoration professional? And what does their work mean for the general public?

We sat down with Edgar and his new General Manager, Adrian Matusik, to discuss their new business and the value of their services to the local community.

Their roles

As General Manager, Adrian will be responsible for the day-to-day operation of ServiceMaster Restore Bath and Bristol, with Edgar driving the business and its expansion from a strategic point of view.

“Altogether, we bring more than 75 years of experience across different fields, which we all specialise in,” says Adrian.

Background

Adrian has been led to ServiceMaster Restore through his interest in construction.

“I’m fascinated by construction,” he says.

“How things were built 1000 years ago, a hundred years ago, and how we are going about it today.”

Naturally, Adrian’s background includes 15 years in construction management.

He began as an on-site labourer before progressing through management to become a Senior Site Manager and won multiple awards for his attention to detail and site management skills.

He says this gave him plenty of valuable expertise, which he can use in his new role.

“Construction management is all about problem-solving and being efficient and honest. My construction background will give me a wealth of knowledge to restore the product to the highest standards and ensure the customer is happy.”

“[I’m] looking to build out a team that can scale quickly, so it’s vital that we get that team in place from day one,” Edgar adds.

Therefore, he began hiring early, with Adrian being the perfect first recruit.

“[Adrian has] got so much experience [and] expertise in his area and the right attitude and hands-on approach [to] the work [and] supporting customers,” says Edgar.

What can you expect from ServiceMaster Restore?

ServiceMaster Restore is a disaster recovery and specialist cleaning company with the experience and latest equipment to handle difficult and potentially grizzly situations quickly and with understanding and compassion.

Whether it’s:

  • Leak Detection
  • Trauma cleaning
  • Fire and smoke
  • Flood and water
  • Leak detection
  • Graffiti and Vandalism
  • Mould removal and inspection

ServiceMaster Restore will help restore property damage or trauma in the first 24 hours.

“Our goal is to offer a complete end-to-end disaster recovery solution for property managers, brokers, [and] facilities managers,” Edgar says.

Because of his background, Adrian is well prepared to serve clients in the Bath and Bristol region thanks to his keen eye for detail and excellent customer skills.

“The customer is there to be helped, and we are there to help. I would like us to be associated with a positive approach,” he says.

“From the day we meet the customer, they can always count on us to ensure that they are fully taken care of and that the property is restored to the highest finish possible.”

He says he is excited to begin supporting people in the local area and delivering satisfaction to them in their time of need.

“Seeing other people in the franchise that are delivering excellent quality and seeing happy faces on customers is really exciting,” he says.

“I think it’s priceless. You’re helping people with something terrible that happened to them, and it’s like Christmas has come early for them. It’s something that has no price tag.”

Contact Us

If you need professional, compassionate and fast-acting disaster restoration services in the Bristol and Bath region and would benefit from the services and support from local experts backed by over 60 years of industry experience, contact the team at ServiceMaster Restore today on 0117 205 3507 or find your nearest ServiceMaster Restore business to learn more about our coverage nationwide.