Case Study – Quality assurance from ServiceMaster Clean Devon

At ServiceMaster Clean Devon, we pride ourselves on the high quality of our work and our exceptional levels of customer service. But, of course, we would say that!

So, putting our money where our mouth is, what is our quality assurance?

As our customer, this is what you can expect from us:

Safety first: We regularly carry out risk assessments on our individual cleaning services and create risk assessment method statements (RAMS). Consequently, all our staff follow a step-by-step safe working guide that protects both them and our customers.

Superior equipment: We continually upgrade and invest in our equipment to ensure it is best in class and delivers exceptional results for our customers.

Customer reporting: Our comprehensive completion reports give certainty that the job is finished and completed to the highest standard.

Responsive service: We deliver our service to suit our customer’s needs. Whether that is cleaning outside of usual office hours or responding to an emergency, we can be there.

Staff training: Our new employee induction process, coupled with our ongoing internal and external industry training programme, ensures our staff can do the best job.

Professional attire: Our branded vehicles and staff uniforms provide reassurance that we are genuine and reflect our high standards of professionalism.

We never wish to rest on our laurels, so we continually seek ways to improve our customer service. If you have any feedback or suggestions for improvement, please email us at office@smcdevon.co.uk.

If you want to know more about how ServiceMaster Clean Devon can help with your carpet, floor & upholstery cleaning contact us to find out more.