Case Study – ServiceMaster Restore – Flash Flooding Remediation in Residential Property

flash-flooding-remediation

A residential property experienced flash flooding requiring flash flooding remediation, submerging the ground floor in two feet of dirty river water. The flood impacted every aspect of the ground floor, including the kitchen, living areas, and furnishings, resulting in extensive contamination and structural compromise.

Key Issues and Observations

  1. Severe Water Contamination and Mould Growth:
    • All electrical items and various household furnishings were submerged in dirty water, making many items beyond economical repair [BER].
    • High moisture readings across various rooms (up to 100% in several areas) necessitated immediate drying interventions and mould mitigation efforts.
  2. Structural Impact and Content Loss:
    • Damage to critical kitchen and living area structures, including water-damaged floors, cabinetry, and appliances, was extensive.
    • Sentimental items, such as handmade wooden tables, were marked for restoration while other wooden furniture was BER.
  3. Client Coordination and Schedule Adjustments:
    • The policyholder preferred to be on-site for pack-up activities, resulting in schedule adjustments to accommodate their presence.
    • Prolonged moisture necessitated ongoing assessments, with consistent monitoring for mould and contamination levels.

Actions Taken by ServiceMaster Restore

  1. Targeted Restoration and Disposal:
    • ServiceMaster Restore organised disposal for items deemed BER, including kitchen cabinetry, base units, and upholstered furniture.
    • Restoration was arranged for sentimental wooden items, ensuring these unique pieces were professionally restored.
  2. Extensive Drying Programme:
    • Drying equipment was deployed across affected rooms, with ServiceMaster Restore coordinating regular damp checks to monitor progress.
    • The team-maintained flexibility, rescheduling assessments to accommodate the client’s holiday schedule and availability.
  3. Mould Remediation:
    • Given the extensive water exposure and mould growth, areas were sanitised and prepared for deeper cleaning and restoration to mitigate long-term structural impacts.

Outcome and Client Satisfaction

While the flood’s severity presented challenges, ServiceMaster Restore’s structured approach to flash flooding remediation including content management, drying, and mould control helped stabilise the home’s conditions. Further assessments and drying continue as the team address structural safety, aligning restoration with client preferences and availability.

If you or someone you know has been affected by flash flooding in any area of the property, contact our 24/7 phone line on 0800 021 3970 or find your nearest ServiceMaster Restore locally owned and operated business here.