All you need to know about Awaab’s Law and what it means for you.

On October 27, 2025, Awaab’s Law comes into force in England. Named after two-year-old Awaab Ishak, who tragically died from prolonged exposure to mould in his home, the legislation aims to prevent similar incidents by placing greater responsibility on social landlords.

From October, the law introduces strict deadlines for social housing landlords to tackle damp, mould, and other emergency hazards.

Here, the experts from ServiceMaster Restore Devon explain what this legislation means for landlords, what they can do to prevent mould problems, and how we can help ensure compliance while protecting tenants.


Implications for social landlords

Awaab’s Law applies to almost all social housing, including temporary and supported accommodation, occupied under a tenancy and let by a registered provider. Under Awaab’s Law, social landlords are legally required to:

  • Investigate emergency hazards (e.g., gas leaks, electrical faults, loss of water supply, and damp or mould posing an immediate health risk) within 24 hours.
  • Address significant hazards (such as damp and mould that could harm health) within 10 working days.
  • Commence necessary repairs within five working days if a hazard is confirmed, and complete them within a reasonable timeframe. Alternatively, landlords must provide suitable temporary accommodation at their expense

Failure to comply with these regulations can lead to legal consequences, including potential compensation claims from tenants and increased scrutiny from the Housing Ombudsman.


Preventing mould problems

While the law focuses on prompt remediation, landlords can also take proactive steps to minimise mould risk, including:

  1. Educate tenants on ventilation and heating: Encourage tenants to ventilate rooms, and use extractor fans when cooking and dehumidifiers when drying washing indoors.
  2. Regular property inspections: Identify damp or mould early, particularly in bathrooms, kitchens, and basements.
  3. Prompt repairs and maintenance: Fix leaks, faulty plumbing, or damaged roofs immediately to prevent moisture buildup.
  4. Use mould-resistant materials: Consider mould-resistant paint or plaster when refurbishing high-humidity areas.
  5. Clear communication channels: Make it easy for tenants to report issues so hazards are addressed before they escalate.

By combining tenant education, regular maintenance, and early intervention, landlords can reduce the likelihood of serious mould issues.


How ServiceMaster Restore can support landlords

ServiceMaster Restore offers professional mould remediation services to help landlords comply with Awaab’s Law:

  • Expert remediation: We use specialist cleaning products and techniques to eliminate mould and prevent its return.
  • Rapid response: Our on-call emergency service ensures a prompt response in emergencies.
  • A flexible service: We can respond at a time that suits your schedule, including evenings and weekends.
  • Safety assured: We provide risk assessments, and all our uniformed cleaning technicians wear appropriate PPE, are DBS-checked and fully trained.
  • Peace of mind: We have comprehensive public liability insurance.

Partnering with ServiceMaster Restore ensures that landlords not only comply with Awaab’s Law but also maintain the integrity of their properties and the health of their tenants.

For assistance with mould removal, contact the ServiceMaster Restore Devon team on 01395 350065 or email office@smcdevon.co.uk.

Or nationwide, find your nearest ServiceMaster Restore business to see how we can help you today.

Most of the time, your policyholders need a hero. As a broker, you want that to be you.

But claims teams have a significant burden to manage. You have to process claims quickly and efficiently while maintaining effective communication in rapidly evolving and complex situations. This balancing act can be daunting. Not to mention, a lack of visibility and collaboration among different processes and parties can hinder your ability to deliver the prompt and straightforward resolutions that policyholders expect.

That’s where we come in.

ServiceMaster Restore is a UK-wide disaster recovery and specialist cleaning company with over 65 years of experience as part of the global ServiceMaster brand. We have the resources to handle any disaster restoration task, no matter how challenging, and assist you in becoming the local heroes their policyholders need.

Our professionals work alongside insurance-approved providers to streamline the claims process, cutting through the red tape that can delay crucial assistance when it matters most, so you can be the local hero your policyholders need in a crisis.


ServiceMaster Restore Connect

ServiceMaster Restore Connect is our UK-wide network of approved suppliers that allows us to connect with some of the UK’s most reputable trade experts and contractors, helping when it is needed most.

Through our ‘Connect’ network, we collaborate with top industry professionals to offer a comprehensive end-to-end solution for any restoration project. Your policyholders benefit not only from our 65+ years of expertise in delivering excellent disaster restoration services but also from access to expert-approved suppliers in various fields, including:

  • Drainage Solutions
  • Pest Control
  • Plumbing, Water & Heating
  • Electrical and Lighting
  • Refurbishment and Reinstatement work (painting and decorating)
  • Furniture and Upholstery Repairs
  • Building Repairs
  • Roofing
  • Floor Covering, Boarding & Scaffolding
  • Waste Management
  • Landscaping

In a crisis, time is money.

As our “Connect” network expands, we can support our customers in more ways, saying yes to more jobs and ensuring your policyholders receive the help they need when it matters most.

Whether for commercial or domestic properties, ServiceMaster Restore Connect seamlessly integrates with our services, bringing together vetted and approved local experts in various trades. No matter where you are in the country, you can trust ServiceMaster Restore to have an expert at your door the same day.

Our end-to-end solution mitigates damage and manages the reporting and completion of all restoration work, allowing you to dedicate more time to your customers while knowing that each client is being taken care of. For brokers, Restore Plus offers a risk-free experience for customers using our services. When making a claim, we work within their excess and report directly before an insurer can attend.

Together, ServiceMaster Restore and Connect ensure our local experts are available quickly to deliver professional solutions, sometimes even preventing the need for a claim.


ServiceMaster Restore Plus

Through our exclusive ServiceMaster Restore Plus offering, we provide a service that meets the diverse needs of different sectors. We guarantee same-day callouts, exceptional service, and reduced claims costs. With a network of restoration specialists providing guaranteed same-day responses, Restore Plus is an invaluable asset for you and your customers. Just one phone call is all it takes to have a professional on-site the same day, eliminating the lengthy and costly claims processes. When disaster strikes, we’ve got you fully covered!


Comprehensive Nationwide Coverage

As a nationwide leader, we operate through locally owned franchises with team members who are part of the communities we serve. Our teams understand that challenging situations require compassion and swift action.

That’s why our services are specifically tailored to meet the unique needs of our clients. Whether it’s fire, flood, mould, trauma, or vandalism restoration, our skilled technicians across the UK are trained to use the right techniques for each scenario, guaranteeing effective and efficient results.


Ready to connect?

Join the supply chain for premium end-to-end claims management and disaster restoration solutions from an industry-leading brand with over 65 years of providing evolving and expert services across the UK.

Sign up for ServiceMaster Restore Connect and ServiceMaster Restore Plus and get connected to more local opportunities and be the hero your policyholders need. It’s easy and (not to mention) free!

Or, find your nearest ServiceMaster Restore business to see how we can help you today.

Eliminating the lingering effects of smoke damage with tips from the experts at ServiceMaster Restore.

Going through a fire is stressful. Fires can cause extensive damage throughout your home or property, which requires the help of professionals to restore.

In addition to repairing items burnt, soot-covered, or damaged by water from firefighting efforts, there’s also the question of how to remove the smoke smell from the house. The smell of soot or smoke can linger well after a fire, causing unwanted discomfort or damage to you and your family.

This comprehensive guide will walk you through removing smoke odours from your home. We’ve included immediate steps, deep cleaning suggestions, and odour-neutralisation recommendations.


4 Immediate Steps to Get Rid of Fire Smoke Smell

  1. Ensure the Fire is Completely Extinguished: This might seem obvious, but it’s crucial. Never attempt to clean or ventilate until you’re sure the fire is out and any investigations are complete.
  2. Ventilate (When Safe): Once it’s safe, open windows and doors to circulate fresh air. Use fans to exhaust smoky air outwards, not just within the house.
  3. Contact Your Insurance Company: Notify your insurance provider as soon as possible to begin the claims process.
  4. Assess the Damage: Carefully evaluate the extent of the smoke damage. This will help determine whether you can handle the cleanup or need professional smoke odour cleaning.

How to Clean and Deodorise to Remove Smoke Smell

Essentially, everything in a home affected by fire smoke needs to be cleaned.

Some items may only require thorough airing to remove the smoke smell. However, most items, such as carpeting, rugs, curtains, upholstery, and clothing, will need a thorough cleaning and possible sanitisation.

While special tools and techniques used by professionals will be more effective, you can still take some steps to mitigate the damage caused by the smoke odour from items.

We’ll break it down by material type:


Cleaning Fabrics (Clothing, Bedding, Curtains, etc.)

  • Wash Everything Washable. Use a high-quality detergent and add a laundry booster designed for odour removal. Don’t forget often-overlooked items like pet bedding, stuffed animals, and even decorative pillows.
  • Dry Clean Delicate Items. Take delicate fabrics to a professional dry cleaner, and be sure to tell them about the smoke damage.
  • Dealing with Oily Soot. If your fabrics have oily soot, avoid using your washing machine, as it can clog. Instead, try taking them to a dry cleaner.
  • Storing Clean Materials. After cleaning, store items away from the affected area to prevent re-contamination.

Cleaning Hard Surfaces (Walls, Ceilings, Woodwork, etc.)

  • Wipe Down Everything. Use mild detergent and water to clean all hard surfaces, including painted surfaces, baseboards, doors, window frames/sills, and the outside and interiors of all cabinets and drawers.

Pro-Tip:

  • Act quickly. The acidic soot can cause metallic surfaces to corrode or rust within hours. Likewise, hard surfaces such as wood, wallpaper, drywall, or paint may start to discolour if soot is not removed shortly after damage. Remove soot as soon as possible to avoid hard-to-remove stains or odours.

Cleaning Carpets and Upholstery

  • Vacuum carpets and upholstery with a HEPA-filtered vacuum. Avoid using an upright vacuum with a beater bar on upholstery, as this can push soot deeper into the fibres. Use a brush attachment and vacuum gently.
  • Spot Cleaning. For smaller areas, try spot cleaning with a specialised smoke odour remover. Test the cleaner in an inconspicuous area first.
  • Professional Cleaning. For heavy smoke damage or if DIY methods are ineffective, consider hiring a professional smoke odour removal company.

Pro-Tips:

  • Upright Vacuums. Avoid vacuuming curtains or upholstery if you’re using an upright vacuum. The brushes can cause soot to go deeper into the material, resulting in more damage. Using the right equipment to remove the soot is important.
  • What to Do with Smoke-Damaged Wood Furniture. When cleaning, keep smoke-damaged wood furniture away from your carpet. The cleaning solutions may leak and cause carpet stains unless there is a protective barrier between the two.

Cleaning Hidden Areas (Drawers, Wardrobes, Light Fixtures, etc.)

Smoke can infiltrate even the smallest spaces. Empty and clean drawers and wardrobes thoroughly. Also, remember to clean light fixtures, behind appliances, and other often-overlooked areas.

Here are several tips for cleaning the hidden areas:

  • Drawers and Wardrobes. Empty them, wipe down all surfaces with a mild detergent, and leave them open to air out.
  • Light Fixtures. Wash removable covers and shades, wipe down bulbs and fixtures, and consider replacing bulbs with persistent odours.
  • Behind Appliances. Pull out appliances, vacuum, and wipe down surfaces.
  • Empty and wipe down all interior surfaces.
  • Under Furniture. Move furniture, vacuum, and clean underneath.

Odour Neutralisation Recommendations

  • Bicarbonate of Soda. Place bowls of bicarb around the house. Sprinkle it on carpets, let it sit, and then vacuum it up.
  • Activated Charcoal. Activated charcoal is another excellent odour absorber. Use charcoal bags or filters.
  • Place bowls of white vinegar around the house or simmer vinegar on the stovetop (just be careful not to burn it!).
  • Air Purifiers. A good quality air purifier with a HEPA filter and an activated carbon filter can help remove smoke particles and odours from the air.

Note: These products may not be as effective at removing the smoke smell alone, but could help areas that weren’t as directly affected by the fire smoke.

Factors That Affect Smoke Odour Removal

Removing smoke odours from your home or property after a fire can seem straightforward. However, the amount of time needed to do so will depend on various factors.

These factors include:

  • Type of Soot. There are two types of soot: dry and oily. Dry soot is easier to clean and can be handled with a sponge and a low-alkaline detergent. Oily soot requires special techniques and equipment to be safely removed from your home. If you’re unsure, it’s time to get help from a professional to ensure that your home and belongings aren’t damaged.
  • Size of the Fire-damaged Area. If the affected area is small, the amount of effort needed to eliminate smoke smells will often be lower when compared to a large building with multiple rooms.
  • Size of the Fire. A larger fire can cause more damage, which will, in turn, lead to more potential for smoke odour throughout your property.
  • Time Delay After Fire. The longer you wait, the worse the smoke damage will get. Even if the damage seems minimal, most materials at home can start to yellow, discolour, rust, or corrode due to the impact of acidic soot or smoke particles. Treating them as soon as possible can improve your chances of reducing the need for more care.
  • Types of Materials Burned. Materials throughout your home react differently to soot and smoke molecules. Porous hard surfaces such as drywall, wallpaper, wood, and paint can become discoloured and permanently stained unless treated quickly. Acidic soot from a fire may also cause metallic surfaces to start rusting and corroding. Even cleaning your furniture may be damaging. Cleaning chemicals may seep into your carpet as it dries, carrying soot and smoke molecules that can cause stains.
  • Fire smoke infiltrates all areas of a home. It can seep into carpeting, furniture, clothing, draperies, books and even woodwork. Removing fire smoke smell from a home is a process best left to the professionals with the expertise, specialised equipment, and ability to work safely within your home without causing further damage.

Need Professional Smoke Odour Removal? We Can Help.

Call us if you’d like to trust your smoke-smell removal to the pros. After your home is affected by smoke, contact ServiceMaster Restore for smoke odour removal services that will restore it to normal.

Our team will work with you to ensure that your salvageable belongings are restored and that your home is free from smoke odours. We will also inspect your property after fire damage to ensure no extensive damage results in costly repairs down the road.

The experts at ServiceMaster Restore are standing by to help you remove unwanted odours from your home or office. Find your nearest experts or call 0800 021 3970 in a crisis to see how we can help you today.