A home fire occurs every 15 minutes in the UK, the equivalent of approximately 93 per day, adding up to over 34,000 a year. These fires result in thousands of deaths and injuries each year, along with billions in property damage. While the numbers are alarming, some of the harm caused by residential fires is avoidable.

A strong home fire safety plan can improve your policyholders’ chances of escaping a fire safely and, in some cases, it may help them avoid one altogether. Share these three important tips on fire safety with your policyholders to help spread awareness.

The best way to stay safe from fires is to stop them from occurring in the first place. Start by implementing these fire safety tips from the experts at ServiceMaster Restore.


Home Fire Prevention

  • Keep flammable materials away from heat sources. If you’re using a portable heater, keep it at least three feet away from flammable objects like furniture, blankets, electronics, and anything combustible.
  • Don’t leave flames or smoking materials unattended, including fireplaces, stovetops, candles and cigarettes. Avoid smoking indoors, and never smoke in bed. The majority of avoidable deaths from home fires are caused by smoking in the UK.
  • Fix or replace frayed electrical cords or wires.
  • Don’t overload plug sockets or extension cables.
  • Have your chimney periodically inspected and kept in good working order.
  • Make sure everyone in the household understands the importance of home fire safety and observes fire-safe habits, including your kids.

Home Fire Safety Equipment

A good home fire safety plan includes having the right supplies and safety equipment on hand. These tools will be your first line of defence in the event of a fire, and they can dramatically improve your ability to react effectively.

  • Install smoke alarms on every floor of your home, in every bedroom, and outside each sleeping area.
  • Inspect and maintain your smoke alarms.
  • A fire extinguisher can keep small, containable fires from growing out of control. Have an extinguisher or fire blanket handy whenever you use cooking or heating equipment.

Fire Safety Planning

During an emergency, reaction time is critical. Beyond the equipment you need, everyone in your household should know what to do if a fire starts. Here are some tips to get you started:

Create a fire safety plan that establishes at least two escape routes and a safe location away from the home where everyone can meet.

  • Make an emergency communications plan to stay in contact during and after a fire.
  • Practice your escape plan twice a year so everyone can act quickly when it counts.
  • Teach children how and when to call 999.

Don’t know what to do next? We do.

Don’t let a fire catch your policyholders off guard. The right preparations and an effective home fire safety plan can mitigate the risk of injury or damage during a residential fire or help prevent a fire emergency altogether.

If disaster does strike, ServiceMaster Restore is here to help your policyholders through the traumatic event of a home fire. With over 65 years of industry experience, you can count on us to provide your policyholders with the peace of mind they need.

Find your nearest ServiceMaster Restore business or call our 24/7 response line on 0800 021 3970 to see how your local experts can help you.

Claims teams have to deal with a lot.

From the need to handle claims quickly and efficiently, to the need for effective and thorough communication throughout rapidly changing and complex situations, it’s a lot to juggle and makes for a daunting job day in and day out. The lack of visibility and collaboration from different processes and parties often also makes it difficult for you to deliver the prompt and straightforward resolutions that your policyholders expect. So, we understand the need to take the load off your claims team.

That’s where we come in.

ServiceMaster Restore is a UK-wide disaster recovery and specialist cleaning company. With over 65 years of experience as part of the global ServiceMaster brand, we have the resources to take care of any disaster restoration job, no matter how tough, and to help make the other teams we work with the local heroes their policyholders need.

Our professionals also work with insurance-approved providers to streamline the claims process and avoid the red tape that often stops the help from getting to those in need when it matters most.


ServiceMaster Restore Plus

Through our exclusive ServiceMaster Restore Plus offering, we’ve sculpted a service that understands the diverse needs across sectors, ensuring guaranteed same-day callouts, exceptional service and cheaper claims costs.

This hassle-free, add-on to your existing cover, offer, or policy means that you become the local hero for your customers in a crisis. With a network of restoration specialists and a guaranteed, same-day call out, Restore Plus is a no-brainer for you and your customers. Being part of ServiceMaster Restore Plus means that in just one phone call, you can arrange for someone to be on-site the same day. Lengthy and costly claims processes are history. When disaster strikes, we’ve got you covered!


Nationwide Coverage

As a nationwide company, we have locally owned franchises employing team members who live in the very communities we serve. These teams have the experience to know that difficult situations call for understanding and compassion, as well as a quick response.

That’s why our service is tailored to our clients. Whether supporting with fire, flood, mould, trauma, or vandalism restoration, or something else entirely, our technicians across the UK are trained to use the correct technique for every situation to ensure an efficient and effective result.


ServiceMaster Restore Connect

ServiceMaster Restore Connect is our approved supplier network that allows us to connect the nation’s most reputable trade experts, contractors and the people who need their help most.

Through our ‘Connect’ network, we work alongside some of the UK’s best and brightest to offer a complete end-to-end solution to any restoration work.

That way, when your policyholders are put in touch with ServiceMaster Restore UK, they’re not only benefiting from 65+ years of experience delivering preeminent disaster restoration services, but they also benefit from expert and approved suppliers that allow us to support on…

  • Drainage Solutions
  • Pest Control
  • Plumbing, Water & Heating
  • Electrical and Lighting
  • Refurbishment and Reinstatement work (painting and decorating)
  • Furniture and Upholstery Repairs
  • Building Repairs
  • Roofing
  • Floor covering, Boarding & Scaffolding
  • Waste Management
  • Landscaping

In a crisis, time is money.

As the “Connect” network grows through an expanding portfolio of approved suppliers, we can support our customers in more ways and say yes to more jobs, to ensure your policyholders get the help they need, when they need it most.

Whether to service a commercial or domestic property, ServiceMaster Restore Connect is a seamless integration of our services that brings together local experts in various trades, so that no matter where you are in the country, you can trust ServiceMaster Restore to have an expert at the door the same day.

As an end-to-end solution to mitigate damage and report and complete all restoration works, ServiceMaster Restore Connect means you can spend more time with your customers, knowing each client is being looked after. For Brokers, Restore Plus also means customers use our services risk-free. When making a claim, we work within their excess and report directly before an insurer can attend.

Combined, ServiceMaster Restore and Connect ensure our local experts can be on hand fast to deliver professional solutions, sometimes avoiding the need for a claim to be made.

Sounds good?


Want to take the strain off your claims team?

Are you interested in utilising ServiceMaster Restore Plus and Connect for better, faster, streamlined claims solutions?

Make life easier for your claims team today by joining the supply chain for premium end-to-end claims management and disaster restoration solutions from an industry-leading brand with over 65 years of providing evolving and expert disaster restoration services across the UK.

For suppliers and contractors, MGAs, Loss Assessors and Loss Adjustors alike, sign up for ServiceMaster Restore Connect and ServiceMaster Restore Plus to get connected to more local opportunities and be the local hero your policyholders need now. It’s free and easy!

Or, find your nearest ServiceMaster Restore business today to see how your local experts can help you.

Water damage can wreak havoc on your home, but one of its most insidious consequences is mould growth.

This blog post provides practical strategies for tackling mould remediation in the aftermath of water damage, especially when you’re paying out-of-pocket for restoration. Addressing mould quickly is crucial, as it can spread rapidly and pose significant health risks to your family. Knowing how to handle mould remediation on your own can be cost-effective, but it’s critical to understand the scenarios where professional intervention is necessary. The goal is to empower you with the knowledge to make informed decisions, ensuring your home remains safe and healthy.


Understanding Mould Growth

Mould is a type of fungus that thrives in moist environments. After water damage, whether from flooding, leaks, or burst pipes, excess moisture creates the perfect breeding ground for mould spores. These microscopic spores are always present in the air but only grow into mould colonies when they land on damp surfaces.

Within 24 to 48 hours of water exposure, mould can begin to develop, making it crucial to address any water damage immediately. Mould tends to grow in areas that retain moisture or have high humidity. Some of the most common locations in homes where mould grows are:

  • Cellars: Often damp and poorly ventilated, these areas are prime spots for mould growth.
  • Bathrooms: Showers, bathtubs, and under-sink cabinets can harbour mould due to constant moisture and humidity.
  • Kitchens: Areas around sinks, dishwashers, and refrigerators can accumulate moisture and become mouldy.
  • Lofts: Roof leaks and poor ventilation can lead to mould growth in the insulation and wood structures.
  • Walls and Ceilings: Water damage from leaks can lead to mould growth behind walls and above ceilings, often unnoticed until it becomes a significant problem.

Exposure to mould can have serious health implications, especially for individuals with respiratory conditions, allergies, or weakened immune systems. Some of the health risks associated with mould exposure include the following:

  • Respiratory Issues: Mould spores can irritate the respiratory tract, leading to symptoms like coughing, wheezing, and shortness of breath.
  • Allergic Reactions: Individuals allergic to mould may experience symptoms such as sneezing, a runny or stuffy nose, itchy eyes, and skin rashes.
  • Asthma Attacks: For people with asthma, mould exposure can trigger severe attacks and exacerbate their condition.
  • Infections: Those with compromised immune systems may be at risk for fungal infections due to mould exposure.
  • Toxic Reactions: Certain types of mould produce mycotoxins, which can lead to more severe health problems, including neurological symptoms and organ damage, though this is less common.

Understanding how mould develops, where it is likely to grow, and the health risks it poses underscores the importance of prompt and effective mould remediation after water damage. By taking immediate action, homeowners can protect their property and ensure a healthy living environment.


Assessing the Extent of the Damage

  1. Initial Inspection: Start by conducting a thorough visual inspection of the affected area. Look for obvious signs of water damage, such as water stains, discolouration, or warping on walls, ceilings, and floors.
  2. Check Hidden Areas: Inspect less visible areas where water might have seeped in, including under carpets, behind baseboards, inside closets, and within crawl spaces.
  3. Use Moisture Meters: Employ moisture meters to measure the moisture content in various materials. This can help identify areas that are still damp and potentially conducive to mould growth.
  4. Monitor for Musty Odours: Mould often produces a distinctive musty smell. If you detect such an odour, it is a strong indicator that mould is present, even if it’s not yet visible.
  5. Document the Damage: Take detailed notes and photographs of the water damage and any visible mould. This documentation can be useful for insurance claims and consultation with professionals.

Signs of Mould Presence

  • Visible Mould Growth: Mould can appear as black, green, white, or even orange spots on surfaces. We often find it in damp, dark areas like basements, bathrooms, and around leaks.
  • Discolouration: Look for patches of discolouration on walls, ceilings, and floors. Even small spots can indicate a larger mould problem.
  • Peeling or Bubbling Paint: Moisture trapped behind paint can cause it to peel or bubble. This is often a sign of underlying mould growth.
  • Health Symptoms: If occupants are experiencing unexplained health issues such as allergies, respiratory problems, or skin irritation, mould could be the culprit.
  • Warped or Soft Surfaces: Wood, plasterboard, and other materials that are soft or warped due to water damage can provide ideal conditions for mould growth.

Determining the Severity of the Infestation

  • Size of the Affected Area: Measure the square footage of the mould-affected area. Small, contained areas (less than 10 square feet) may be manageable for DIY remediation. Larger infestations typically require professional help.
  • Mould Penetration Depth: Determine how deeply the mould has penetrated into materials. You can often clean surface mould, but more extensive treatment is required for mould that has deeply penetrated into walls, flooring, or structural elements.
  • Some types of mould, such as black mould (Stachybotrys chartarum), are more hazardous to health and more difficult to remove. Identifying the type of mould can help determine the necessary remediation steps.

By thoroughly assessing the extent of water damage and potential mould growth, homeowners can make informed decisions about the best course of action. Whether opting for DIY remediation or seeking professional help, a comprehensive evaluation is the first crucial step in effective mould management.


Know When to Call in the Experts

While homeowners can manage some minor mould issues, there are specific situations where calling in professional mould remediation services is crucial. Such as:

  • Large-Scale Infestations: If the mould covers an area larger than 10 square feet or has spread extensively throughout your home, professional intervention is necessary to ensure thorough removal and prevent further spread.
  • Health Concerns for Residents: It’s crucial to involve professionals to completely eradicate the mould and ensure it doesn’t pose ongoing health risks if anyone in your home has allergies, asthma, or other respiratory conditions.

Benefits of Hiring Professional Mould Remediation Services

Engaging professional mould remediation services offers several advantages, ensuring the safety and cleanliness of your home:

  • Expertise and Experience: Professionals have the knowledge and training to assess the extent of mould damage accurately and develop an effective remediation plan. Their experience enables them to pinpoint and tackle problems that inexperienced individuals might overlook.
  • Advanced Equipment and Techniques: Professionals use specialised equipment and techniques to detect hidden mould, remove it effectively, and prevent future growth. This includes industrial-grade dehumidifiers, air scrubbers, and HEPA vacuums, which are far more effective than standard household tools.
  • Comprehensive Cleanup and Prevention Strategies: Professional services go beyond mere removal. Professional services ensure thorough cleaning, disinfection, and treatment of the affected areas to prevent future mould growth. This comprehensive approach helps to protect your home and health over time.

By recognising the scenarios that necessitate professional help and understanding the benefits they provide, homeowners can make informed decisions about managing mould remediation effectively. If you find yourself facing a severe mould issue, don’t hesitate to call in the experts to ensure your home is safe and mould-free.

For effective mould remediation, it’s essential to strike a balance between handling minor issues on your own and seeking professional help for more significant problems. DIY efforts can be effective for small, contained mould growth, but don’t hesitate to call in experts for larger or more complex situations.

Professional services provide the necessary expertise, advanced equipment, and comprehensive solutions to thoroughly clean and ensure the safety of your home. Delaying remediation can lead to more extensive and costly repairs down the line, as well as potential health hazards for the occupants.


Need to act against mould?

By taking a proactive approach and addressing mould issues promptly, you can protect your home and health while effectively managing restoration costs. If you discover mould in your home or suspect you may have a leak that could cause further damage, find your nearest ServiceMaster Restore business or call 0800 021 3970 to set up immediate remediation services.